"I recently stayed at Comfort Inn Hamburg, NY on June 10th to 11th, 2026 and would like to express my sincere gratitude to Candace and Kim for their exceptional kindness and patience.
I was traveling with my cat, Lukas, who is extremely fearful and insecure in unfamiliar environments. During our stay, he managed to hide deep inside the compartment between the mattress and the bed frame. To make matters more challenging, our room has two queen beds and he would quietly move from one bed to the other whenever we thought we had located him.
Candace and Kim went above and beyond to help search for him. They patiently assisted with moving and checking around the beds, knowing that getting him out would likely require lifting and shifting the heavy bed frame. It was a stressful situation for me, but their calm demeanor, compassion, and willingness to help made all the difference.
After quite an adventure, we finally managed to get Lukas out when he became too tired to continue his hiding game.
Looking back, I am incredibly thankful for the support Candace and Kim provided during a very anxious moment.
Excellent customer service is often measured by how staff respond when unexpected situations arise, and Candace and Kim demonstrated genuine care and professionalism. Thanks to them both for helping reunite a worried cat owner with her beloved companion. Their kindness will not be forgotten."
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