6/10 - Được
Francesca
25/10/2025
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I had to put only three stars because the room was not what we booked. We book the baloney room with the sea view. The first day we arrived and he told us that there was a problem so we would be in another building. The room was completely different with a bathroom literally covered in mold and no sea view. Two days later he moved us to the “real room” which was much cleaner and looked like the photos except that there was so sea view at all and the “balcony” was just a door to the driveway. When I asked him about it he told me that Hotels.com intentionally lies on the listing to get the room sold…which is obviously just what he did. And then he said that there wasn’t even a room with a sea view but after I insisted there was a price different and a photo to pick the sea view, he told us he would get us moved to the right room the next day. At breakfast the next morning he just pretended the conversation didn’t happen. The hotel is nice enough and the breakfast was good but it was obviously a frustrating situation.
Francesca
Lưu trú 7 đêm vào Tháng 10, 2025
