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Hip Hotel Tulum

3.0 star property
On a private white sand beach, near Tulum Beach

Choose dates to view prices

Photo gallery for Hip Hotel Tulum

Exterior
Private beach, white sand, sun-loungers, beach umbrellas
Exterior
Minibar, in-room safe, blackout curtains, iron/ironing board
Breakfast, lunch, dinner served; beach views

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • On private beach
  • Bar
  • All-inclusive
  • Parking available
  • Room service

Room options

Room, Ocean View - All inclusive

Highlights

Air conditioning
Free cots/infant beds
Blackout curtains
Separate bedroom
Rainfall showerhead
Private bathroom
Minibar
Free bottled water
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, Oceanfront - All inclusive

Highlights

Air conditioning
Free cots/infant beds
Blackout curtains
Separate bedroom
Rainfall showerhead
Private bathroom
Minibar
Free bottled water
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, Garden View - All inclusive

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Blackout curtains
Separate bedroom
Rainfall showerhead
Private bathroom
Minibar
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Carretera Tulum Boca Paila Km 8, Tulum, QROO, 77780

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

About this property

Hip Hotel Tulum

All-inclusive hotel near Tulum Beach
At Hip Hotel Tulum, you can look forward to free breakfast, an airport shuttle and a beach bar. This hotel is a great place to bask in the sun with a private beach, beachfront dining and beach massages. Treat yourself to a body treatment, a massage or a facial at Copal Wellness Village, the on-site spa. The on-site restaurant, TROPIQUE, offers breakfast, lunch, dinner and ocean views. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking and valet parking
  • Bike hire, a round-trip airport shuttle (surcharge) and a beach club on-site
  • Luggage storage, beach towels and a 24-hour front desk
Room features
All guest rooms at Hip Hotel Tulum offer comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • Baby baths and daily housekeeping

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • TROPIQUE

Things to do

  • Beach club
  • Beach yoga
  • Bicycle rentals
  • Books
  • Full-service spa
  • Library
  • Wine tasting room
  • Winery release events

Family friendly

  • Baby bath
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • 6 buildings
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 40

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 20 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 5 per night
  • Resort fee: USD 15 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Housekeeping
  • In-room bottled water
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 220 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hip Hotel
Hip Hotel Tulum
Hip Tulum
Hip Tulum Hotel
Hotel Hip Tulum
Tulum Hip Hotel
s And s Hip Hotel

Frequently asked questions

Is Hip Hotel Tulum pet-friendly?

Yes, Hip Hotel Tulum allows dogs (limit 1 total) with a maximum weight of up to 20 kg per pet.

How much is parking at Hip Hotel Tulum?

Self-parking and valet parking are free at this property.

What time is check-in at Hip Hotel Tulum?

Check-in start time: 3 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hip Hotel Tulum?

Checkout is at noon. Late checkout is available for USD 40 (subject to availability).

Does Hip Hotel Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 220 per vehicle applies.

Are there all-inclusive benefits at Hip Hotel Tulum?

Yes, the property is all-inclusive.

Where is Hip Hotel Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. Playa Akun and SFER IK are also within 3 miles (5 km).

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Hip Hotel Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 265 reviews
Rating 8 - Good. 85 out of 265 reviews
Rating 6 - Okay. 31 out of 265 reviews
Rating 4 - Poor. 5 out of 265 reviews
Rating 2 - Terrible. 4 out of 265 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect small property where your room is steps away from the restaurant and the beach

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The staff was extremely helpful and friendly. The restaurant had plenty of options and everything was tasty. We would stay again any day!!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The ocean front room had an incredible views of the sunrise. It is far enough from the party zone but still walking distance from restaurants if you want to eat out.

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing nice small resort Hotel very pictureistic, with the water and sand just a few steps from your room. Staff is very cordial, respectful and friendly. Good food and good amenities. Highly recommended
Stayed 4 nights in Mar 2023

10/10 Excellent

Froylan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 4 nights in May 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to share my experience of staying at this exceptional hotel in Tulum. In my opinion, it was the best hotel I have ever stayed in. The staff was incredibly friendly and accommodating and even surprised us with a romantic dinner. We opted for the all-inclusive package, and the food and drinks were of top-notch quality. I am definitely looking forward to returning to this remarkable hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Semih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us an upgrade and all staff are amazing! Thank you all waitress and Pau to take care of us and make such an special moment for us!
Stayed 7 nights in Sep 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 4 nights in Jan 2023

10/10 Excellent

kristin ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exactly as expected. Description and pictures accurate. Staff was SUPER friendly and helpful with all requests. We loved our room, view and hammock on porch. Enjoyed the nightly turn down service with sweet treat. Thank you for making it a great trip for my daughter & I.
Stayed 3 nights in Jan 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast that was included was not good
Stayed 5 nights in Jan 2023

2/10 Terrible

Wilfred

Liked: Cleanliness
N/A
Stayed 3 nights in Aug 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful beach location and service

We stayed 3 nights at this lovely beach hotel. The location on Tulum's coast was perfect for us. It's on the quieter end of the hotel area, and that's what we had hoped for.There are plenty of dining choices along the main road within easy walking or transit distance. Our complimentary daily breakfast was a really nice treat, and all the servers were friendly and helpful, especially Roberto. The restaurant had a beautiful ocean view on the deck as well as inside. The rest of the staff was equally kind. We did have one issue as we found ourselves in a room choice that we had not made. When we brought this to the attention of the front desk, Aranza and the concierge, Mariciel, apologized for the error and immediately tried to fix the problem. We ended up moving rooms for our last night, and were given a bottle of champagne for our inconvenience. We appreciated their responsiveness. We would absolutely return to the Hip Hotel. The morning sunrises were spectacular!
Stayed 3 nights in Jan 2023

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, room comfort

HOUSEKEEPING STEALS NO RESOLUTION FROM MANAGEMENT

Stayed at Hip Hotel March 9 - March 14 2023. Had a fun time at hotel March 9 and 10. The fun ended Saturday March 11 when wife's Louis Vuitton purse was stolen out of her closed luggage on March 11th. We know exactly when the purse was stolen and who stole it (based on the mini bar invoice with the hand writing of the person who took the purse). There is security footage of my wife returning to the hotel with the purse the evening before it was stolen. Hotel didn't allow us to see the footage of the housekeeper going into our room to clean is between the hours of 3-5pm on March 11 when we were at the beach at Hip Hotel. No one from the hotel seems to care of take this seriously. This is a $1600 purse that was stolen. The simply said they asked the housekeeper and they said she said that she didn't take the purse. Of course she's going to say that! She had to dig into my wife's luggage to get to the purse too. We had additional evidence and even a timeline for the hotel to observe the cameras they 'swear they have' on the property, to look at when we left the room with the purse and the property. They could see that we went back into the room with the purse, and we left the room without it while the house keeper was cleaning the room. All things point to the house keeper stealing the purse. When we ask for the owner's contact information, they block you from getting it. Sent an email a few days ago to the manager and no response. This is not where you want to stay...
Stayed 5 nights in Mar 2023

10/10 Excellent

Anabelle

Liked: Cleanliness, property conditions & facilities
Buen servicio , amables y buen trato
Stayed 2 nights in Oct 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Jimmy

Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food/ alcohol was expensive
Stayed 4 nights in Feb 2023

6/10 Okay

Lizette

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Rooms are just ok but very noisy.

Stayed 5 nights in Jan 2023

8/10 Good

Cristiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly staff, fantastic food and breathtaking beach and views

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, empezando por Johana, al gerente, Jesús de recepción y Roberto en restaurante, todos muy buenas personas y muy bonito hotel

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En paradis på jord!

En perle på stranda! Finner ikke nok gode ord til å beskrive hotellet, omgivelsene og hele plassen! Vi havnet i en paradis! Spiste alltid smakfull frokost på restauranten med nydelig utsikt. Hotellets ansatte er helt fantastiske, til og begynne med Jesus i resepsjonen, som var alltid så behjelpelig med råd og anbefalinger, og nevne alle blide gutter i restauranten som serverte gjennom hele dagen på stranda og passet på at vi alltid hadde det vi kunne behage - Daniel, Alejandro, Isai, Faustino, Arvin, Eduardo, Andel, Chef Julio, som laget den fantastiske maten, de snille Felix og Luis som hjulpet oss med bilen vår, og jentene som passet på at rommene våre var alltid behagelig og ryddig - Vanessa og Poleth. Tusen takk til alle dere som gjorde oppholdet vårt til en fantastisk ferie. Nydelig hotel med fantastisk natur med fokus på kunder og å bevare naturen! Vi kommer definitivt tilbake!
Stayed 4 nights in Nov 2022

6/10 Okay

Maria Bisgaard

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022