"Expedia fails to protect its customers when the service is not delivered as expected.
During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax.
We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred.
The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution.
What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue.
As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."
"The check-in was fast, 5 minutes, even though there was a line. The room was very quiet and clean and the beds were comfortable. Being at the airport for an early morning flight was very convenient."
"No sound proofing as mentioned during booking time
Airport shuttle was not included when travelling back to hotel and no explanation about it
Price of dinner is too much
Breakfast was good & room was clean too"
"I was a little annoyed that an international hotel did not offer anything but snacks from their restaurant over the weekend. I was with my elderly 84 father and we are vegetarian and the only thing we could eat was a pizza or chips if we chose to come straight back after a days site seeing. "
Can I find holiday rentals in Uehlingen-Birkendorf?
Yes, there are holiday rentals close to the most popular sights in Uehlingen-Birkendorf, or you can select a more secluded option if you're looking for a relaxing stay. Uehlingen-Birkendorf is known for its spas and forests. Make sure you have time to check out the restaurants while you're in the area.
How many holiday rentals are there in Uehlingen-Birkendorf?
Choose from 6 Expedia holiday rentals in Uehlingen-Birkendorf for a memorable holiday.
What can I see and do in Uehlingen-Birkendorf?
While exploring the area, visit family-friendly sights like Bergtrotte Osterfingen, or get outside and enjoy nature at Southern Black Forest Nature Park. Rothaus Brewery and Lake Schluchsee are a couple of places you'll find in the wider area.
What are holiday rentals like in Uehlingen-Birkendorf?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Uehlingen-Birkendorf. Holiday rentals feature extras like laundry facilities and kitchens so you'll feel just like you're at home. If you're concerned about cleanliness, holiday rentals can provide a sense of security away from shared hotel lifts and busy lobbies while still allowing you the enjoyment of travel. You'll also get more space in a holiday rental than in a standard hotel, which makes a holiday rental a popular option for small groups.
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