6/10 - Được
KAI WAH
Đi cùng gia đình và trẻ nhỏ
17/04/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ
Very disappointing stay — not 5-star quality.
The hotel looks nice and the bed is comfortable, but the 1-bedroom design is poorly thought out. There is no proper bathroom door, so odors easily spread into the room. The shower is dangerously slippery with no grab bars, which is a real safety concern for families and elderly guests. I asked for an anti-slip mat, and they didn’t have one. I do appreciate the staff member who tried to help by bringing kitchen mats, but this is not an acceptable solution for a hotel at this level.
The heated flooring either was not working or had no clear instructions.
The restaurant was closed, and the alternative was poorly handled — uncovered pastries with flies around them, and no lids for coffee to-go, which is very basic.
Service was the most frustrating part. We booked 3 rooms with 2 complimentary valet spots and clearly informed staff at check-in, yet were still charged incorrectly at checkout. When we raised it, staff (Sahar) was dismissive, implied it was our fault, and did not apologize.
Also, despite requesting and confirming a baby playpen, a dog bed was placed in our room instead.
Overall, far below expectations. The 5-star reviews on Google seriously made me question their accuracy. I would not recommend this hotel, especially for families or elderly guests.
KAI WAH
Lưu trú 4 đêm vào Tháng 4, 2026
