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"The room looked a little bare and business like when we arrived - but the bathroom and general cleanliness/comfort of the room more than made up for it. Without exception, the staff were kind, friendly and efficient - especially Francesco in the restaurant. The food and service in the restaurant was also good; prompt service and very tasty. The hotel is approx 10mins walk from the Duomo complex so for us, it was perfect. Would highly recommend this hotel. "

"Clean room excellent staff "

"Very comfy beds"

"Clean, beautiful, in the middle of everything"

"It was perfect. Great location. Spacious and very clean room. Excellent service from all staff members. Within walking distance to Ponte Vecchio, shops, Duomo and Uffizi Gallery. Lots of thanks to Frederico, Diego, Ida and Carolina. We had a fabulous dinner at Trattoria Tito and other nearby restaurants under 7mins walk from Ruby Bea. Highly recommend and will definitely stay here again. Excellent English skills plus willing to assist like booking a cab, holding our packages and available to answer our questions. Thank you all for an awesome time."

"They are understaffed at front desk. There is always a line to ask even a simple question. The staff is young kids who obviously don’t care about the clients’ problems or questions. I felt like they were fake and put out to help me. "

"Friendly staff"

"The staff was gteat. They upgraded our room. The breakfast was very good. "

"Beautiful hotel and location in Florence…rooms and staff were fantastic "