6/10 - Được
Graham
Đi cùng bạn đồng hành
25/08/2025
This is our 3rd visit to this hotel and possibly our last. I appreciate this is a busy time of year but I was disappointed to see so many sunbeds “reserved” at the pool. It appears the hotel have no interest in enforcing the “no reservation” policy. This is a 5 star hotel and it is a shame to see anti social behaviour allowed in a nice hotel - this is not a 3 star hotel in Albufeira. I reported this to the hotel but no action was taken. Having spent thousands of Euros to stay here in the last 5 years, we will now look elsewhere to stay. I do not want to arrive at the pool and stress out finding there were no free sunbeds. Otherwise, the breakfast was lovely as usual and the staff (especially Goncales) were welcoming. However, the room maids ignored us on two occasions when we passed them in the corridor - a simple smile would have been nice. Upon checking out, the receptionist did not ask if we enjoyed our stay - she just processed the bill. A little more of a personal touch would be nice.



Graham
Lưu trú 6 đêm vào Tháng 8, 2025