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"This Hampton Inn and Hotels.com completely changed my otherwise long time commitment to each company. My extreme dissatisfaction with our treatment relative to this hotel has not been fully expressed at this point. This hotel was to be where we stayed for my sons visit to The Masters Golf Tournament in near by Augusta. I secured the room on December 2nd 2025. When we arrived, we were told our reservation had deen canceled, this was obviously the first problem. *(Apparently when booking through Hotels.com, they pay for the room via one virtual, Hotels.com credit card, not the credit card we give as the users of their service. Far more frequently than people are aware of, the charge gets declined. This happens despite the successful transaction on my end with the room being charged to my banking account. The actual hotel is given no information needed to contact me. Hotels.com takes no action to inform their clients of the issue. The problem is only reveled when the traveler arrives on site for their stay. All the while the traveler is actually getting emails indicating all is well) The person at the desk said there was one room remaining, we felt relief. But then as we stood there, to our dismay, Hampton Inn allowed the room to be booked via an online reservation and we were suddenly told we were completely screwed despite having paid $350+ back in early December 2025. My characters are running out. The situation goes from bad to disgusting from here. "