"Didn't like: I made the initial reservation through Expedia about 2 hours before we arrived, and mistakenly confirmed the reservation which had the next day as the arrival day -- also, I hadn't "guaranteed" the reservation with Expedia. I noticed the error when I received the confirmation email. immediately, and called Expedia to correct the error. This turned out to be very difficult, involving not only Expedia to "forgive" the error, but also the hotel chain to allow a cancellation (of a "no cancellation" reservation). The folks at the hotel helped me with this, pointing me to a place on the hotel chain's website to find the form. Helpful, but the form I found and filled out and submitted has not resulted in any contact from the hotel chain a week later. I'll note that the oversight was mine, but I don't know why the calendar part of the reservation form uses auto-fill rather than letting the customer fill it out (since I think I may be a victim of auto-fill)."
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