"I booked this hotel because it is a VIP property. However, there is no desk or staff to talk to. Therefore, there is no way to request an early check-in (other than paying for it upon online check-in), no way to request a room upgrade, or no way to request a late checkout. As a Gold member, these are basic services I should be able to request. This property should not be a VIP and I will not be returning there."