Search Hotels Near West City Park, Festus

"Great staff. Nice facility. Restaurant could use a menu overhaul. No appetizer menu, need more finer food options and diabetic options."

"House keeping was great. Front desk staff was absolutely horrible. Very rude and not accommodating at all. We were there for my nieces wedding and had a large group. "

"I’d noticed this hotel before so I thought it would be great but I was so wrong. I walked in and the front desk person said she couldn’t find my reservation or the early check in paperwork I’d done online and charged me again for the room. Then I went up to the room and the tv was on (the tv wouldn’t change channels so I couldn’t want anything besides one news channel) and the room smelled smoky and disgusting (even after the front desk person said it was a smoke-free facility). The sink would hold water and wouldn’t drain and I can’t decide if it was the sink or bathroom that smelled awful because of this. There was another person’s food still in the fridge and a personal item still on the floor and crumbs in the bed so I know the room wasn’t properly cleaned beforehand. It was disgusting. And the walls were thin so I could hear the neighbors being intimate and yelling and at some points I was scared to enter after getting back from work because people would just hang out outside and even near the cars. This was a terrible experience and I will never book here again. Book the other hotel next door to it. I accidentally walked in to that one, one night, and it looked cleaner and better. It actually had automatic doors so I could enter without touching the filthy door handles and struggling to get my stuff inside."

"nothing was up to standards, everything was dirty, saying the staff was unhelpful is giving the too much credit, the breakfast was always cold and disappointing. I would not stay here again if it was the only place available my car is a better choice. "

"Breakfast was great. Parking was close to entrance and extremely safe "

"Rooms huge, everything new, parking easy. Some parts still seem to be under construction, so there is an uneveness to the experience, but I'm sure it will be great. The one thing that was off-putting was the woman manning the desk when we checked in. She was curt and not welcoming. "

"It was a very safe location with hreat breakfast and clean rooms and the staff was very freindly. "

"The night started with walking in to a strong smell of bleach. We decided they were cleaning the pool overnight since we checked in late evening. No still there at 5 am because I had to go get coffee from breakfast area due to our little coffee pot was missing a piece we thought as well as 2 other staff said I’d have to wait for housekeeping. I guess no extras if one doesn’t work to replace with. I picked this hotel due to pictures and reviews about breakfast. “Hot” breakfast at that. No bacon or sausage. No biscuits or gravy. Only eggs , waffles or muffins etc. when I was getting orange juice the attendant, who was nice, said I’m glad we finally got orange juice for this morning. It’s very hard to eat when you smell bleach so strong it chokes you. The staff is probably used to it. At checkout I was asked how was our stay I said not to good. He said oh sorry to hear that. Guy next to him seen that he wasn’t even going to ask why Guessing day mgr. asked me what was wrong. I told him and only asked if I was staying another night. Unsure where he was going with that. I looked over the pictures again because I thought I might’ve picked the wrong one. Unfortunately I hadn’t. What a complete inaccurate display of information. Bed was not comfortable either. I could feel everything it seemed in the mattress. Bathroom looked remodeled but still had rusty toilet paper holders that was broken. Unhappy and disappointed. "

"If I could give this place zero stars I would. They sold us a room with no working A/C, knowing it doesn’t work. Said they were sold out of other rooms and we couldn’t change when we realized. Didn’t give us any compensation to make up for it except a box fan. Will never stay here or any Best Western again"