Search Hotels in West End, Birmingham

"The food was satisfactory, except for the room. There was a hair on the pillow, which appeared to be left from a previous guest. Therefore, the pillowcase should not be changed. Additionally, the air conditioning was excessively loud, making it difficult to sleep. The carpet was not thoroughly cleaned and appeared dusty. "

"Staff were friendly and helpful."

"The staff was only helpful when it was convenient for them... very little selection at breakfast or in the store. Maids did the bare minimum to our room, rust stains throughout the room, but my favorite was that somehow, when they gave us a room, we attempted to enter, the key worked fine and low and behold, there was already someone staying in that room... we walked in on an older woman in her pajamas in bed watching tv! All of us were shocked, we closed the door and went back to the desk. The employee wasn't even surprised, nor apologetic. Just gave us a new room. What an awkward situation. "

"Clean and spacious room. Staff at the brunch were extremely friendly! True southern hospitality"

"It was fine. Not great, but fine. Breakfast was lacking flavor, sausage gravy not good. But pancakes were nice. "

"There is construction going on right now. It is extremely loud and lacks parking spaces. We were notified by noon, on the day we were checking in. Disappointed with the overall experience."

"The room was clean. The mattress was comfy. The bathroom roomy with nice walk-in shower. The room didn’t have a refrigerator which was a little disappointing because I drink lots of water which I like cold. I also bring protein shakes and such with me. I would stay again. Overall very nice. Close enough to walk to BJCC which was the main goal. "

"The staff was okay at check in. The girl held a conversation about Wendy’s with another worker an barely made any comments towards me about my stay. Went directly to the room and wanted to wash my hands and 2 out of the 3 hand towels had hair in them. The pillows are awful. The shower had very little water pressure and the shower head was not flush against the wall. We had to turn the ac down to about 66 to even get a little air moving. I’m not sure that we will be back, especially with the hair in the towels issue"

"Poor service"