Khách sạn West End

"There was no fridge, microwave, iron or telephone. We saw that other rooms had appliances.The safe was broken. The key card that opens the door after 11pm wasn't working so we were locked outside. The security officer was not in place to let us in and nonchalantly stands in front of the door and says "pull" but didn't indicate that he had pressed the button to let us in. There was no one at the front desk to reactivate our key card when it wouldn't work to open our room door. "

"We stayed at this resort for a week there was nothing to do. everything on their wedsite was false information. the pool bar was closed down, the spa wasnt open, the pool and hot tub were dirty. The outdoor bar Coconuts was terrible and the batendars ignored you and they weren't busy at all. We found huge roaches in our condo and the front desk gave us a hard time with moving us to another building/condo. 1st condo had a broken dishwasher and fridge door, no wash clothes, trash outside our door...

"Good bar, terrible hours (closed by 5pm). Restaurant undercooked EVERYTHING! I tried eating there twice and sent back the food both times. The room was run down and the beds were uncomfortable (could feel springs). The Taino beach resort pool was nice but no tubes were provided for the lazy river. There was no convenience store on the beach at all, had to ride ferry and wait an hour to buy anything. No supermarket even at Port Lucaya so groceries are out of the question. The whole place looks...

"Yes the AC was cool, My room C8 had dead roaches in it."

"Reception welcome service was excellent. Even upon departure."

"Staff was exquisite at the front desk. Amenities are as advertised. This is NOT a jumpin party spot, it’s a relax and unwind vibe where you are treated the way you should be . Rooms are in great condition and the property is well maintained . Don’t miss the free ferry for excursions to Taino beach it’s a 5 minute ride !"

"Laundry service was efficient. Kitchen well stocked. Had every thing we needed to further enhance our stay"

"This property is ok. The ocean access is nice. People are wonderful. The property is dates and lacks standard animates. "