"Only giving two stars because of the staff member who was there when we arrived and the quality of the breakfast. Otherwise, terrible experience.
The staff member who checked us in was very helpful, especially when the first set of keys didn't work and again when I had to ask for extra towels (only two bath towels in a two bedroom suite booked for a family of 5). The room was gross — we found a pair of men's boxer shorts in the bathroom, secondary sink in the second suite room was not cleaned. Remote didn't work properly for the TV, I think 5 different buttons would just mute the TV even though they were marked other things.
We used most of the facilities, and everything was worn down (and borderline unsafe). For instance, loose tiles in the pool area and something overhead that looked like it could fall anytime. There was a door outside from the pool that led to what appeared to be an old outdoor pool propped open, seemed unsafe.
Finally, the issue of breakfast: we were told at check in and handed a sheet in our room keys that said breakfast was from 6-9am. This morning we walked down and were told that was wrong, breakfast starts at 7am on weekends. Thankfully, the breakfast was delicious and checking out was easy, otherwise I may have complained before I even left."
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