I was really looking forward to my stay at this boutique hotel, especially given its 9.2 rating on Expedia. Unfortunately, my experience did not reflect that score.
While the staff were genuinely friendly and welcoming, the hotel itself feels quite outdated. There are no elevators, which may be difficult for some guests (I was fortunate to be on the second floor). The room lacked basic conveniences—for example, there was no in-room phone, and reaching the front desk was inconvenient. The WhatsApp service did not work, and I had to walk to reception any time I needed assistance.
The quality of the towels were so bad. They were extremely rough and clearly very worn out from overuse. They were so uncomfortable on my skin that I often had to air dry instead.
For the price, I expected a much higher level of comfort and amenities. The charm of a boutique hotel should come with attention to detail and guest comfort, and sadly, that wasn’t my experience.