"When we checked into the Hotel, it was absolutely amazing! We had nothing bad to say about it. The room was great, the property was clean, the staff was amazing, the breakfast and area were better than expected, and more!
There were a couple of issues, however. We hung our sign on our door for the room to be cleaned on our third day as we were expecting out of state company that we were going to entertain in our room for a few hours. We left at 8:30 in the morning and by 2:00 it still had not been completed (although all the other rooms on the floor had not been) - come to find out that to "even divide the rooms amongst the team, the team member who was on the second floor would be doing our room (and our room only) on the first floor when they were done. So, I cleaned the room up myself and had to go down and get the items we needed (towels, TP, Kleenex, and we had to take our trash down to them).
Also, expect to have a very LOUD noise happening all through the night (it might have been going on during the day...not sure) - it might have been a train (as they are right behind the hotel) or something else...all we know is that it happened frequently and kept us awake part of every night.
With all of that said, I still give them 4 stars...as the overall experience was very good. I am more apt to stay at other Best Western Plus hotels on our travels because of this experience, I may just have to check a little further into the hotel location next time."