"The hotel was clean and the staff was friendly but the rooms were not good. The stay was so bad, we had to cut our trip short because we were just too exhausted. The Ac did not work properly and it was very loud. The room would be freezing cold but as soon as we went to sleep the ac would switch to heat! We would awaken to the room temp being 85! It was miserable! The sink was broken and would not drain and our card keys would not work at the pool and the TV remote was broken. The solution for the card key was to go to the front desk and they would go let us in the pool! When we left and explained why we were leaving the front desk person said they were sorry about the AC and they had called a professional to come out. Well they never told us the Ac in the rooms was broken. They did refund some of our money but we should NOT have been charged for any of the stay! It was miserable! We had no sleep! We were so tired we had to nap in the car! The property common areas have been up dated but the rooms were not good. We had stayed at a crown plaza in the past some years back and the reviews for this property were good but obviously not legit. We will stick with Mariott. Rhode Island was beautiful and the people were very nice and the hotel food was decent. The Troll trail was epic! The hotel stay was the only negative of the entire trip."
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