Khách sạn Winfield , Lake Country

"I prepaid for a hotel through Expedia. The property was advertised as non-smoking, and upon arrival I saw non-smoking signs. However, the area outside the hotel and both rooms smelled strongly of cigarette smoke. I have a respiratory sensitivity and could not stay. The hotel repeatedly insisted there was no smoke odor. They offered another room, but it also smelled of smoke. I left and booked another hotel. Expedia requested a refund twice, but the hotel refused. See attached photo showing...

"Super chill spot"

"The place is well recommended to stay. Spacious, cleanliness wise and have beautiful scenery around."

"Location was quiet"

"Good quality breakfast, very friendly and helpful staff!"

"Carpet in room needed vacuum and pop can box was behind the garbage can in the room. A breakfast should be offered. Coffee machine in lobby is nice but slow"

"Bed had dirty sheets, pool you couldn't see the bottom. Old ice machine in the hallway gross and dirty. Hot tub covered with duck tape We left could not stay there. Would not recommend anyone to stay there"

"Friendly staff, clean rooms, EXCELLENT breakfast!! Totally loved our stay there."

"Coffee the Front and Staff was amazing with their customer service and the hotel view of the inside pool and whoever it was amazing"

"Pool and hot tub were wonderful"

"Loved the outdoor pool. Breakfast wasn't the best. Saved money staying here but used that money to buy breakfast. Had ants and spiders in our bathroom. AC sounded like it was going to break and it wasn't the best at staying cold. Thankfully we weren't in the room super often."

"Nice quiet hotel for a couple nights stay. Good value for money. The room was spacious and clean."

"Clean room"

"Very clean, friendly, courteous staff, great location if you don't want to be right downtown. Close to mall (walking distance) ... busses close by to get around. Slight disappointment with WiFi connection at times."

"Great motel in downtown Vernon. Everything was clean and the bed was very comfortable. Staff are very friendly as well. A+++"

"Friendly staff, grounds well maintained"

".."

"Breakfast was not very good. The room was okay. The parking was not good"

"Washroom was not properly cleaned and it was not at all dog friendly room"

"Clogged toilet upon arrival, shower did not have hot water, in room phone did not work even to contact the front desk…"