"We booked two nights here while attending a show at Chanhassen Dinner Theater and will not be returning.
The hotel feels dated, smelled unpleasant, and was not clean. The luxury vinyl floors in our room were filthy. After wiping up a few drops of spilled milk with a napkin, the napkin came back completely black with dirt. Even walking around in slippers, the floor felt sticky.
The toilet seat was extremely loose and shifted side to side when sitting down. The flush handle would also stick, causing the toilet to run continuously unless manually lifted back up. When I reported both issues, staff came to the room but dismissed my concerns and said nothing was wrong.
We arrived about 75 minutes before check-in and were charged a $25 early arrival fee. Despite the cleanliness and maintenance issues, no room change or accommodation was offered. When I raised my concerns again the next morning, the response was unhelpful, and I was told I couldn’t receive a detailed receipt because I booked through Hotels.com.
Breakfast was disappointing. The fruit selection was limited, and the sausage gravy appeared overcooked around the edges and watery.
The beds were among the most uncomfortable I’ve experienced in a hotel. I woke up with sore hips and shoulders, and the pillows were lumpy. There was also a loud exhaust fan connected to a corner desk area that vibrated and disrupted the room whenever the light was turned on.
For more than $350 for a two-night stay, I expected far better."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
