Search Hotels by Shangri-La Hotels and Resorts in Xihu from 2.695.244 ₫

"The room is clean, however, the smell of the smoke is everywhere."

"The location isn’t really convenient. Whenever we take a cab back, the driver would drive all the way down the road and make a U-turn back to drop us off. There’s not too many stores downstairs. Ordering take out is very convenient though. The delivery guys would put it in the robot and it would deliver it straight to our room! Staff in the lobby were really nice. The room itself doesn’t feel all that clean. The floors were very run down. The windows didn’t close tightly so we had a lot of noise. The bathroom didn’t feel too clean, luckily we had one time use towels (We avoided the towels.)"

"Loved the decor both in common areas and in-room. Didn't like that to use the wifi, a staff member had to help us log on to each device separately, and we couldn't do an easy login by ourselves. "