"I liked the location of the hotel, conveniently located at the beginning of a strip of shopping, then down to the pier. The staff was welcoming and service was great. The room (3 beds) was spacious, modern and great partial view of the lake. The breakfast was good, lots of options."
"We got the room with a private hot tub and lake view which was nice. However the wood finishes inside the room showed the test of time, and there was only a small upholstered seat, so cannot enjoy looking at Sun Moon Lake as much.
The rate included half board (breakfast and dinner), both at an enormous dining hall with many food stations served buffet style. There were so many guests (200-300?) that dining was in 2 shifts. Apparently many tour groups were bused in. I don't know where they stayed, as the wing we were at was pleasantly uncrowded."
"Staff are very friendly and welcoming. The view is beautiful and I would give it a 5 stars view. The amenities you can buy at reception at extra cost. It’s a 3 Stars hotel so one should not expect a 5 stars amenities and etc. but definitely a 5 stars staff friendliness and view of the lake. "
"From the moment you step onto the property the staff and ambience takes your breath away. The views are stunning. The service was 11/10. They upgraded our room without us asking as they knew we were celebrating a special occasion. The Chinese restaurant was delicious! My only regret with my booking was choosing to stay one night. If I stayed for two nights…I probably would never want to leave. The only minor inconvenience was that the room doesn’t offer many outlets for personal use. I needed to unplug the humidifier or room scent diffuser to use my Dyson or charge my devices. "
"The hotel was spotlessly, clean, the pool and hot tub on the rooftop were wonderful, particularly when you watch the sunrise. The rooftop bartender was engaging and entertaining, very fun. The staff at check-in and check out efficient, kind, and delightful."
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