"I stayed in a two bedroom suite with my family of four. The setup of the rooms was excellent, but the room was very worn and dirty.
Upon arrival I was concerned that the parking lot was very dark with no lighting. I looked to see if security cameras were visible and they were nowhere to be seen. It could be that simply did not see them but the lot felt very unsafe.
The staff member at the desk was extremely polite and welcoming. I have nothing negative to say about that experience.
The couch appeared to have cigarette burns and many stains. The carpet was also stained and dirty. One bathroom was covered in small spiders. We killed approximately 20 spiders upon arrival and more kept appearing. We even observed them climbing out of the shower head. The spiders did appear to be contained to only the one bathroom. I will say that the beds and pillows appeared very clean and were extremely comfortable.
The hospitality area was also dirty. The ceiling was literally falling in, large clumps of hair on the floor leading up to the area. The waffle station was a plus and my kids loved the muffins. I appreciated that high protein yogurt and cheese omelets, sausage and hash browns were available. The coffee was plentiful and drinkable.
Overall not the best experience and I wouldn’t stay here again due to the spiders and lack of overall cleanliness. It’s hard to sleep well when you think Aragog might carry you away in the night."
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