4/10 - Kém
Susan
16/04/2026
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ
Disappointing - very dirty pee stained mattress.
I’ve emailed the hotel twice to avoid leaving this negative feedback online - but no reply, so here goes …
There was an odd smell in the small room, I pulled back the sheets to see a big yellow pee stain on the mattress on one side, along with other stains across mattress. The big pee stain had also transferred to the mattress protector, which suggests the protector was put on the bed while the stain was still damp!
I told reception, no apology but they did give me another room - not quite as nice and even smaller, but cleaner. (I maybe should have asked for upgrade or compensation?)
The Churchill is a good looking hotel and great location but so very disappointing that they think it’s ok to let guests sleep on filthy mattresses that should be thrown out and replaced.
If I’d not checked, then I would have been sleeping on a pee stained mattress (potentially still damp), which is disgusting.
I hope no one else is unfortunate to stay in the room until the mattress has been replaced (1st room next to reception).
It also raises the question- are any other beds in this dirty condition?
Susan
Lưu trú 1 đêm vào Tháng 4, 2026
