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"Excellent staff but terrible smelling rooms. The whole place reeks of cigarette smoke. "

"Our overnight stay at the ANA Crown Plaza was comfortable and pleasant. The staff was courteous, helpful and professional throughout our stay. Our room advertised as a suite was rather small but clean and comfortable. We enjoyed the breakfast buffet which had a nice variety of delicious dishes. The location of the hotel is not that close to the Niigata train station which would make draging baggage not convenient. Would recommend taking a taxi to the station. ANA Crown Plaza is a good place to stay while visiting Niigata. "

"Well located."

"Great customer services; paid good attention to customer needs. However the property a bit dated and not much facilities for tourists to enjoy like fitness center and executive lounge. "

"Breakfast and dinner are great. Hospitality is excellent."

"The location was really good, close proximity to Niigata Station. The room and bathroom is your typical average size Japanese hotel room and combo bathroom. When we stayed in early March the hotel’s AC system was programmed to heater only which was too warm so we had to turn it off and keep the window cracked open for air. The area is not very noisy even at night so that was a plus. Breakfast was a highlight of this hotel and that made up for the other shortcomings. The selections were plentiful and they had food offerings that were specialties of Niigata."

"Conveniently close to Niigata station with lots of restaurants, shops, and easy transportation nearby. Room was clean and well maintained. Excellent value."

"Stayed 2 nights with family (2 kids), breakfast is good with lots of Japanese options. Really close to Niigata Sta. but great connectivity with buses to rest of city. Walking distance to Furumachi. Consider this as a Holiday Inn Express with smaller rooms. Also consider beds are twin beds so they are small for 2 adults and 2 kids but it does the job. If you have more budget consider other options with bigger beds/space or 2 rooms."

"Courteous staff"