"There were several issues with things not working as they should. TV not functioning. Other issue was the gym not being open on time. Maid not leaving bath towels."
"The accommodations at this hotel are excellent, the Wi-Fi is fast and efficient, the TV channel selection is superb, the rooms are quiet, the balcony is very pleasant, ther view from the top of the BUFA is incredible, the breakfast is delicious, and the staff is very friendly."
"They walked me to my room assuring me it was ready. As soon as we walk in, you can tell it hasn't been cleaned at all. Manager apologized so many times. Said they'd have it cleaned right away. This was already 5pm. Waited 45 minutes to finally have the lady come to clean. Bed sheets were on the floor. Spilled coffee on window sills. Bathroom was not clean. I had high hopes for this place but they totally let me down. Management was nice but no customer service skills. They didn't come to check or give any updates on the cleaning person. They owned up to their mistake but made zero effort to make sure it was done quickly. They just sat in the reception without a care. As a business owner i am always looking on how i was treated. Management needs proper training. "
"Excelente todo yo muy contento, si hay Marriot expres en hermosillo, son voy a reservar...
FELICIDADES POR PONER EN MÉXICO LOS HOTELES MARRIOT, llegando uno ya no usaré otro...!!!"
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