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"Second time at Secrets. Notable change from last time. The staff for the most part are very good, but, this time they tried to upsell everything…it started immediately after check in. The guy was aggressive and outright rude when I told him I wasn’t interested in his “deal”. After that it was upselling meals and extras. Don’t fall for it the all inclusive meals are good"

"This hotel was amazing. Staff all were very friendly and helpful. The hotel was very clean. They really do treat you like family always with a great attitude. Ismael at the restaurant Panchos was awesome we would always ask for him be the just made us feel comfortable. I do recommend this hotel."

"Best Vacation Ever!"

"Honestly, this resort took me by absolute surprise. From the beginning it was clean, everyone was so friendly, the buffet food and poolside tacos were really good and it was close by to the tours and activities we had planned. We were here for my sisters bachelorette weekend and the housekeeping staff ended up leaving a bottle of champagne in our room for us which was such a nice touch. There is no shortage of pool space for every age group and the views of the ocean are absolutely stunning. 10/10 would come back again and highly recommend! "

"Overall we had a wonderful stay. I feel with a few improvements this place could be a lot better. At check-in staff did not give information on dinning options or times, where to get pool/ beach towels, themes or activities that went on throughout the week, and how to get around property. Rooms and property were very clean, but outdated and worn down. Most of the staff were friendly, but you definitely received better service if you tipped money especially at the start of service (poolside and dinning). Our housekeeper for the week left a note on our last night, kindly asking for a tip. Our two daughters went for dinner, the waiter asked them for a tip. The app where you make reservations for restaurants and shuttle, was slightly misleading with fine print of charges for dinning at the restaurant. When you reserve a time for the shuttle there is a “ I have read and accept terms and conditions” button you have to select before you can reserve, but not for the dinning where you will be charged. The “i have read and agree to terms.” should be both places for shuttle and dinner reservations. Sushi was really good. Buffet could be better. I loved the beachfront and swimmable ocean. "

"The pool is old and needs to be upgraded. The pool furniture is old and needs to be repaired or replaced or something more modern."

"Amazing resort. Wonderful restaurants. Very friendly and attentive staff! Will return again!"

"We loved our stay at Sandos. The property itself is a really nice size. We really liked the layout and the architecture of the buildings being built right into the side of the cliff. The views at the top were spectacular. We especially enjoyed our mornings outside the Cupcake coffee bar. Every restaurant was delicious and the service was top notch. Our days by the pool were nice an relaxing with good energy coming from the entertainment staff and the great playlists! It is definitely not a party resort like some of the other larger ones in the area, which for us we a great thing, but if I was younger and looking for a great night life, it would be dissapointing. We will definitely be back! "

"The front lobby area is a let down compared to the rest of the property. It feels chaotic, however the service is excellent. We loved the beach area the most. Some of the people were getting over served at the poolside swim up bar. It became so loud we could hear them at the beach. It was spring break timeframe. The servers at every meal were excellent. The food was very good. We would stay again. "