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Booking
View or find your booking and confirmation
After booking, you will receive a confirmation email from us that contains your itinerary number. Review this email to verify that your travel details are correct.
To review your confirmation
Go to the Itinerary page.
Enter the email address you booked with and the itinerary number.
Select Find Itinerary to view and manage your booking.
If you forgot your itinerary number
Go to the Forgot your itinerary page.
Enter the email address you booked with.
Select Send Itinerary to receive an email listing your active and completed itineraries.
Good to know
The itinerary contains all the information you need to check in.
You can use a copy of your itinerary as your receipt.
To get a copy of your itinerary, select Print or Email on the itinerary page.
Change & Cancel
Change or cancel your booking
If you find an issue with your booking or have multiple itineraries for the same trip, you may be able to change or cancel your booking, most often online.
To change or cancel your booking online
Go to your itinerary page.
Locate the manage booking section in your itinerary.
Select the Change or Cancel link and follow the instructions.
If you cannot change or cancel online
If you cannot locate the Change or Cancel link in your itinerary, or cannot successfully complete the change or cancellation online, this usually means:
Your booking is not changeable or cancellable.
OR
Your booking cannot be changed or cancelled online.
Good to know
Some changes or cancellations are subject to fees. See Change or cancellation fees for details.
Some bookings are non-refundable. If you cancel a non-refundable booking, you will not receive a refund. See Refund process and timelines for details.
Prior to initiating a change or cancellation, please review the detailed rules and restrictions in your itinerary.
If you have difficulties finding your itinerary, please read View or find your booking.
If you don't check in during your hotel's check-in hours, or never show up without canceling first, the hotel may charge you a no-show penalty fee. This fee can vary, so check the Rules and restrictions in your itinerary for your hotel's policies.
Change or cancellation fees
What this means
Some changes and cancellations are free of charge, while for others you may need to pay a fee.
Please check the rules and restrictions in your itinerary for fees and other details prior to initiating a change or cancellation.
Payment & Receipts
View or print your booking receipt
In general, you can use a copy of your itinerary also as a receipt.
You can also view and print a standard receipt for your booking directly from your itinerary page.
If you know your itinerary number
Go to the itinerary page.
Enter the email address you booked with and the itinerary number.
Select Find Itinerary to view and manage your booking.
In the Price Summary section, select View receipt.
To print the receipt, select the Print button.
If you forgot your itinerary number
Go to the Forgot your itinerary page.
Enter the email address you booked with.
Select Send Itinerary to receive an email listing your active and completed itineraries.
Retrieve your itinerary number from the email, and follow the steps described above to view and print your receipt.
Payment options
How it works
Payment options and forms of payment vary by region and travel product.
For some bookings, you will need to pay in full at the time of booking. Additional payment options may also be available.
If you pay at the time of booking, payment will be in the site's local currency.
For most bookings, you can pay with either a credit card or a debit card (only where applicable). Additional forms of payment may also be available.
All accepted payment options and forms of payment will be clearly indicated at the time of booking.
Good to know
Before making a large payment on your debit or credit card, contact your card issuer to make sure you don't exceed your daily spending limit.
If your payment did not go through, please read Troubleshoot declined payments.
For refund information, please read Refund process and timelines.
Pending charges
What it means
If you started to book travel on our site with a credit card but did not complete the transaction or cancelled the booking, the amount of the travel cost may show up in your bank account as a pending charge.
How it works
Your bank puts this amount on hold, to be ready in case the transaction goes through and the booking is completed. This pending charge might come from us or directly from the supplier. It disappears when the booking is finalized and the full amount has been paid, or it expires after a few days. In the meantime, however, it may prevent you from using your card for other purchases if you don't have sufficient funds to cover them.
What to do
Check your bank account balance a few days after you booked your trip.
If the authorization charge is still there, contact your bank to release the funds.
If you made several bookings and have multiple authorization charges, the bank may lock your account. In this case, contact your bank to unlock your account.
Troubleshoot declined payments
If your payment was declined, it may be due to one of the following reasons. Here’s a list of the most common reasons, and what you can do to troubleshoot the issue:
Reason | What to do |
|---|---|
You exceeded your card limit. | Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try another card. |
You have a typo in the payment details, such as incorrect billing address or card expiration date. | Verify you entered accurate information. |
You entered an unsupported payment method. | Check on the payment page whether your payment method is accepted. |
Your card issuer couldn't authorize your transaction due to a technical glitch. | Contact your card issuer or try again. |
The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. | Contact your card iss |
Payment security and options
We use SSL, the highest standard of digital information security, to protect you and your personal information. Just check for https:// at the beginning of the address in your browser when you book with us.
Protection from unauthorized card use
To protect your card from unauthorized use, we verify its 3- or 4-digit identification number with every purchase.
For most cards, this number is in the signature field, on the back of the card.
For American Express, this number is above the card number, on the front of the card.
Good to know
If your payment did not go through, please read Troubleshoot declined payments for more information and options.
All prices are displayed in the site's local currency, unless otherwise specified.
If you book from outside the local country, or your card's issuing bank is outside the local country, you may be charged an international transaction fee.
Refunds
Refund process and timelines
How it works
Some bookings are non-refundable. For these bookings, you will not receive a refund if you change or cancel.
Some bookings are refundable. For these bookings, you may be eligible for either a partial or full refund if you change or cancel.
If your booking is eligible for a refund, we usually process the refund within 24 hours.
After we process your refund, it may take up to 7 days for your financial institution to post the credit to your account, and up to 2 billing cycles for that credit to show on your statement.
Once we initiate your refund, we will email you a refund receipt with details regarding the refund amount, how, and when you'll get your refund.
In general, you will be refunded in the same form of payment and currency you used when booking.
Please check the rules and restrictions in your itinerary for refund details prior to initiating a change or cancellation.
Still need help?
If you need assistance, please contact us at +84 2444581765
