We chose this hotel in Ninh Binh for 2 nights because it was across the road from the train station where we had an early departure.
When we arrived, at 3pm, we were given our room key but when we got to our room it was already occupied. We quickly left and were given another key. This time the room had not been made up, beds unmade and towels on the floor. Third time lucky!!! The third room was fine, although it had no window, and only the big fluorescent lights worked.
Once we got settled we realised that there was no hot water. This was because the hot water switch was in the hotel room next door, so the staff had to go into the room and turn it on. They had to do this a few times during our stay.
One day we booked a motorbike from the hotel and we paid a premium to include a tank of petrol. When we picked it up there was only half a tank of petrol. We were told that this would be enough for one day. It wasn’t and the petrol gauge was at the bottom of the red by the time we got to the pagoda that they recommended. We put in some petrol and continued with our day. When we got back to the hotel they wouldn’t refund the petrol that we put in as they said that there was still petrol in the tank (it was in the red again). They were very rude and laughed at us.
Breakfast the first day was fine but the next day we ordered pancakes which where sitting in a puddle of oil. Not nice!!