4/10 - Kém
Robin
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07/08/2025
During our stay of three nights, we had two major issues (one quite a bit more important than the other). The less important was on our second night, when we returned from our day at family’s, the cleaners had switched the fireplace on and we walked into a room which was over 40 degrees Celsius. We shut off the fire and had to open windows and blast air conditioning to make it even remotely comfortable.
Significantly more important was he final night. The fire alarm went off and guests filed outside. We waited for a staff member to join us or tell us anything at all. The alarm stopped sounding, no fire trucks arrived, and no staff told us anything at all. Finally one of the guests re-entered the property and found a staff member who told them all was well, and then that same guest was the one to relay the information to all of us standing outside in the cold night. Nothing from staff, no discussions or apologies or reassurances at any point. I no longer felt like the property was safe in case of any real emergency. For the price we paid, we were incredibly unimpressed.
Robin
Lưu trú 3 đêm vào Tháng 8, 2025