Search Hotels Near 31 Escape, Birmingham

"Our room did not have a mini fridge, and the shower water never got hot. The restaurant had good food, but the service was unpredicatable (excellent once, and awful the next time). The elevator was extremely slow to arrive. Also had to pay for valet because hotel parking for free was basically non-existent. "

"Great staff "

"Danielle at the front desk was a bright shinning ball of joy when I walked in. I wasn't sure what to expect - but she represented beautifully."

"Very good location "

"I could not watch any sports channels in my room. I was told constantly that someone was on the way to help resolve the issue. No one ever showed"

"Nice room, great breakfast, friendly staff! "

"Clean room and friendly staff "

"Great place to stay, awesome staff and breakfast."

"Due to road closures we were unable to get to the hotel valet parking. Tried to call the hotel 3 times to find out how they preferred us to get to the hotel. No one would answer the phone. We were able to get to the Sheraton and ask for directions. The staff at the Sheraton were awesome. They told us where to go. A valet for the Westin was suppose to meet us at the entrance of the parking garage but never showed so we drove around the parking structure until we saw the entrance to the Westin. We parked and tried to get into the Westin from the parking garage but needed a key card. Since we hadn't checked in yet we didn't have one. So pressed the secutiry help button 4 times with no answer. So went to some elevators in the parking structure and found a very nice man who was a security guard for the city parking structure and he walked us to the entrance of the Westin. Once there, the valet never tried to assist us getting in and after waiting the front desk attendent finally help us and a few other customers in. Our flight landed at 11:30pm and we (family with ypung kids) were walking the downtown streets of Birmingham around midnight trying to get into the hotel. There were groups of yougs kids all over. Very thankful the nice security guard walked us to the hotel. Hotel staff were no assistance at all. Horrible experience. "