Khách sạn 4 sao tại Arlate

"We had 2 nights at the hotel. and that is a bad experience. As soon as we arrived at the hotel, we were a male receptionist. he has an unhappy attitude. action to put your feet on the table when talking (an act of disregarding customers). We spent 40 minutes waiting to get the room. Just because he said he couldn't find our name or Information. It was ridiculous because I ordered it 2 months in advance and paid. I gave a lot of evidence (booking code + booking confirmation email). but...

"Points POSITIFS - Le personne de l'accueil, du service de ménage et de la restauration étaient super sympa. POINTS NÉGATIFS - L'hôtel ne mérite pas 4 étoiles, il devrait plutôt être 1 étoile, ou il devrait être considéré comme un auberge de jeunesse. - Le tapis du couloir du 1 étage (où nous avons séjourné) était assez sale. - Les murs de la chambre sont sales, - Le système d'évacuation d'eau de la douche n'était pas fixe (risque élevé de perdre un objet: du style bage, chaine...) - l'eau...

"They never fill amenities"

"Staff, breakfast, business friendly, close to metro…ok it’s a bit run down and needs a refurbishment but a decent price…."

"Good breakfast. Very friendly staff. Unfortunately we had an electric issue (AC and hot water were down for 24h)"

"A peaceful stay in the centre of Bergamo. Breakfast was varied and there was something for everyone, fresh fruit, meat, bread, pastries, coffee, etc, though very busy at peaks. Rooms are comfortable and modern with good air conditioning. Staff are less friendly but do they job. Cleaners in rooms didn't replenish teas/coffees/milks and left no cups after we used the two paper cups. Shower gel was half empty when we arrived and was also not replenished when finished. More attentive staff would...

"Very kind front office staff and restaurant was also very good Claudio in restaurant was excellent"

"Buona posizione, un po' overpriced per il servizio offerto"

"El alojamiento estaba alejado del centro, pero tienes una boca de metro bastante cerca. Además al lado tienes un supermercado abierto todos los días de la semana y con un horario muy amplio. La habitación era bastante pequeña y el aire acondicionado no es que fuera el mejor del mundo...bastante anticuado, por lo que no daba a basto."