"Rooms were nice. Doormen/valets were extremely helpful and friendly. However, the front desk staff were essentially worthless in helping with problems and were unapologetic and nonchalant that they couldn’t help on just basic things. They seemed bored with their job to a person. As a regular Bonvoy member one of the worst experiences with front desk staff I have experienced especially at an Omni."
"Rooms were nice. Doormen/valets were extremely helpful and friendly. However, the front desk staff were essentially worthless in helping with problems and were unapologetic and nonchalant that they couldn’t help on just basic things. They seemed bored with their job to a person. As a regular Bonvoy member one of the worst experiences with front desk staff I have experienced especially at an Omni."