"The property itself is beautiful, with a wide variety of hot springs at different temperatures. The mud spa was definitely the highlight of my stay.
However, the service was very disappointing. The hotel mistakenly charged nearly $500 to my Visa card. Although I reported it to the front desk and they acknowledged the error and removed the charge, I was still told it would take 3–5 business days for the refund to be processed. This was frustrating, especially since it was clearly the hotel’s...
"The property itself is beautiful, with a wide variety of hot springs at different temperatures. The mud spa was definitely the highlight of my stay.
However, the service was very disappointing. The hotel mistakenly charged nearly $500 to my Visa card. Although I reported it to the front desk and they acknowledged the error and removed the charge, I was still told it would take 3–5 business days for the refund to be processed. This was frustrating, especially since it was clearly the hotel’s...
JI HAE