Khách sạn 5 sao tại Quận 2

"This is a falsely advertised hotel, it does not have three bathrooms nor the size described on the website. Total fraud and no refunds."

"friendly, professional"

"Communication with this host was absolutely horrendous. Traveling to a foreign country you would hope communication of your stay would be set up with ease and comfortability for us as guest. The initial address that was listed on was not even the correct building name. Losing about two hours worth of time just to find this location was beyond terrible. Instructions were not given before or after. And having the property management, not sure what to do was left us very confused as well of who to...

"The agent picked me up in the airport and was very quick to reply all my requests"

"Before check-in, we were notified that we would be moved to another building, about 10 minutes away on foot. While the alternative accommodation wasn’t bad, we don’t believe it was equivalent to the one we originally booked. No shuttle bus was provided. Even though the staff were helpful, I can’t help but feel tricked. Due to new regulations in Vietnam, some buildings no longer allow short-term rentals. As a result, some private hosts list a property, then offer an alternative after you’ve...

"The property doesn’t exist the address could not be found. Calling and emailing does nothing and no drivers in the city knew or could get to this location. "

"Our group of 9 people booked a 4 bedroom apartment outside of our preferred location so that we can stay together. When we arrived, they said it wasn’t available and placed us in two separate units. They advertised "designer toiletries" and didn’t even provide us with HAND SOAP. They were two extremely barebone apartments, not the type of place you book for a two night stay. They told me to buy soap at the convenience store down the street when I asked for some. They extensively promoted...

"What a fraud, I book a hotel 4stars and I got an apartment, dirty, broken bedsheets, broken shower… and the worst that hotels.com does not want to take any raponsability on that when this is a booking through its site. Unacceptable and totally disappointed with customer service received "

"Never stayed stolen my money and Expedia refuses to help. Pathetic customer service on Expedia’s behalf not to mention even working with this joke of an establishment. Straight scam nothing else. "

"Very disappointing experience. We were moved to the Galleria and did not stay at Emily Hallmark as originally booked. There was no pool access, which was a major issue as we have kids. To make things worse, there were ants everywhere in the apartment. During a 3-week stay, the cleaner only came twice, which is completely unacceptable. They did offer to send us to another apartment just to use the pool, but it was a 25-minute drive, which is impractical and not a real solution. Overall, poor...