Outstanding guest service is the hallmark of every 5-star hotel in Som Quouen. From the moment you enter the lobby, staff cater to your every need, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels must feature upscale conveniences to obtain a 5-star rating. These can include luxury baths, saunas or spas, swimming pools, fine dining kitchens and knowledgeable concierge.