Khách sạn 5 sao tại Quận Thủ Đức

"Rat tot"

"Before check-in, we were notified that we would be moved to another building, about 10 minutes away on foot. While the alternative accommodation wasn’t bad, we don’t believe it was equivalent to the one we originally booked. No shuttle bus was provided. Even though the staff were helpful, I can’t help but feel tricked. Due to new regulations in Vietnam, some buildings no longer allow short-term rentals. As a result, some private hosts list a property, then offer an alternative after you’ve...

"The agent picked me up in the airport and was very quick to reply all my requests"

"Our group of 9 people booked a 4 bedroom apartment outside of our preferred location so that we can stay together. When we arrived, they said it wasn’t available and placed us in two separate units. They advertised "designer toiletries" and didn’t even provide us with HAND SOAP. They were two extremely barebone apartments, not the type of place you book for a two night stay. They told me to buy soap at the convenience store down the street when I asked for some. They extensively promoted...

"What a fraud, I book a hotel 4stars and I got an apartment, dirty, broken bedsheets, broken shower… and the worst that hotels.com does not want to take any raponsability on that when this is a booking through its site. Unacceptable and totally disappointed with customer service received "