6/10 - Được
Mariam
Đi cùng gia đình
03/06/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Expedia listing for this hotel is inaccurate. Make sure to contact the hotel ahead of time to make sure you know what you're getting in the room. I booked an apartment style room for 1 month for me and a family member who was in the country for urgent medical care. The listing says that the room comes with a Queen bed and a Double bed, but this is not the case. We found out on arrival that the hotel has no apartment style rooms with both a Queen and a Double. The hotel staff were nice enough to get a cot into the room, but this is not what I paid for. Not to mention that we had to deal with the added stress of not getting what we thought we were getting at an already stressful time.
The hotel staff are very friendly, but don't seem to know much and can't help with troubleshooting issues. They couldn't help us figure out how to use the washing machine in the unit (an obscure brand no one has ever head of and we had to look up instructions for on Youtube), they couldn't fix the TV after multiple visits from the in-house technician (seems really silly but remember we were there for a month and my family member was recovering from a surgery, so TV was a much needed distraction), and they couldn't help fix the Wi-Fi (which was inconsistent, SLOW, and wouldn't work if we went into the bedroom). Nothing against the staff, just think the property is badly managed, or maybe not prioritized because Ibis is attached to Novotel which is a 4 star property.
Mariam
Lưu trú 27 đêm vào Tháng 4, 2024