Resorts in Acapulco de Juárez Municipality

"Extremely disappointing experience from start to finish. This resort advertises itself as “all-inclusive,” but it absolutely did not feel that way. One of the bars refused to serve us because it was a “pay only” bar, and we even had to pay extra for canned beers. The resort was overcrowded, making everything feel stressful instead of relaxing. There were constantly long lines just to get drinks, and service overall was terrible. Servers NEVER approached us at the pool, and on our last day we couldn’t even get proper service at the restaurant because staff never came to our table. The employees were generally unfriendly, dismissive, and unaccommodating throughout the trip. Front desk had as attitude as soon as we checked in. Arrived in the morning and they stated anything before check in time would be out of pocket. 0 accommodation except for the pool which was SO packed we didn’t get in. The AC barely worked in the rooms, some of the cups we were served in were dirty, and food options were very limited. Overall, this was not the relaxing vacation experience we expected. Poor customer service, hidden extra costs, and lack of attention to guests made this a resort I would never return to or recommend."

"Some of the staffs people are not the most qualified or kind "

"Great view"

"First at all I’m so to had this bad experience and no use Expedia again to make a book reservation for my next trip. Because when I booked this hotel from may 3 through may 8 2026 we paid for breakfast buffet as an extra, total was 560.41 usd but when we extended one more night for 113.01 usd the whole reservation got messed up and it took off the breakfast buffet when we’re already paid before, so me and my family arrived to the from desk of the hotel we were told that we’re only paid for an standard room and the hotel can not do anything about it! I’d contacted an expedían live agent to see if they can do something and fix that issue but WAS so USEFUL TO! So we had to paid out of our pocket again every single morning for the breakfast, very DISAPPOINTED."

"Everything and everyone were phenomenal! I will stay again and again. The front bay view suite has a wraparound balcony and a second balcony. The sound of the waves, the sun and cool breeze were music for my ears!"

"Exceptional experience. The staff was outstanding, the food was incredible, and everything was spotless. Beautiful atmosphere, every detail felt elevated. The comfort of my bed was the icing on the cake. Highly recommend."

"The buffet was not really good. Don’t have variety Every day have chicken "

"The rooms could be better but for a business hotel it is ok "

"Asta mis tenia me robaron y los de mi novia"