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Nhận xét về Bays Luxury Lodge

3.5 out of 5
Bays Luxury Lodge
Opposite the Junction Mall, Nungua, Accra

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 14/32 nhận xét" "
Đánh giá 8 - Tốt. 8/32 nhận xét" "
Đánh giá 6 - Được. 3/32 nhận xét" "
Đánh giá 4 - Kém. 3/32 nhận xét" "
Đánh giá 2 - Tồi. 4/32 nhận xét" "

8,8/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Martyn

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
Very good accomodation and good staff. The cleaner was miraculous
Lưu trú 7 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Alfred, calgary

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location
Gilbert trả lời vào 03/04/2024
many thanks for the review.

6/10 - Được

Khách đã xác thực

Không thích: Nhân viên & dịch vụ, tiện nghi phòng
Difficult to locate with Google maps, building needs renovation and WiFi should be provided
Lưu trú 1 đêm vào Tháng 6, 2022

8/10 - Tốt

Tobi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very polite staff and helpful. Clean environment. Close to amenties. Will definitely use the hotel again next time in Accra.
Lưu trú 2 đêm vào Tháng 11, 2021
Gilbert trả lời vào 03/04/2024
Hello Tobi , thanks for staying with us and for sharing your experience with others.We shall continue to do our best for all guests.Hope to see you again in the nearest future Thank you

2/10 - Tồi

Daniel

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Terrible, stressful check-in, disrespectful employ
It started at check-in. This was our second stay here and it appears things have gotten worse since our first stay. One thing tnat didn't change was the scam this hotel tries to run on foreign guests. The disrespectful receptionist told us they don't work with hotels.com and had no reservation for us. After an hour and a long conversation with the E-commerce manager (whom I am convinced is the head of this shoddy scam) they miraculously found our reservation. The first room they tried to put us in had a smell of something dead so we requested to move. The second room was not much better but at least no stench. The towels were discolored, the room full of mosquitoes and the water only came upon our request. I was in the middle of a shower with soap in my eyes and the water went off. I had to step out, dry off and call the front desk. Upon my complaint, the receptionist informed me that we have to request the water to be turned on when we want to bath. She said she would turn it in. I waited 20 minutes, still no water. I called the front desk back and the line was busy for some time. It was around noon. I dressed up and walked outside to the receptionist to find no one there and the phone was off the hook. By this time I was livid. I asked to speak to the manager and it was immediately obvious that even the managers of this property do not care. She was rude and abruptly told me "check out is 11am". As if to tell me to leave. This place is a real disgrace to Ghana.
Lưu trú 3 đêm vào Tháng 9, 2021
dmd trả lời vào 15/09/2021
Dear Daniel, We are quite disappointed by your experience. Our property is a trusted and widely respected one and our reviews on Expedia, Google, and other booking channels reflect exactly that. Again, I'm quite concerned about the accuracy of some of your complaints. You made your booking on Hotels.com (affiliate of Expedia) which the front desk was not aware of. And this was clarified in less than 5 minutes (and not over an hour) on the phone by myself. I apologize for your other concerns raised and we will definitely run some inquiries into this. We've put in significant efforts to ensure we provide a remarkable service to our guests and we'll continue to do so. Thank you. Diamond (E-Commerce Manager)

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2021
Reservations Team trả lời vào 31/01/2021
Thank you for your kind review. We look forward to hosting you again. Reservations Team

10/10 - Xuất sắc

Charles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good find for city stays
Great hotel and great price! The employees were very accommodating and assisted our needs. Breakfast daily was great, some may not approve but the general breakfast here in Ghana is eggs and toast sometimes chicken sausage. The room was nice although not much to watch on tv. The only issue I had was the in and out WiFi. Even during the rolling black outs the hotel had a generator that would power the whole hotel! I would recommend this place whether or not you’re on a budget! Oh did I forget to mention it’s across from a strip mall?!
Lưu trú 6 đêm vào Tháng 1, 2021
Genevieve trả lời vào 18/01/2021
Many thanks. We look forward to host you again. Best regards.

10/10 - Xuất sắc

Mubarick

Lưu trú 1 đêm vào Tháng 12, 2020
Genevieve trả lời vào 18/01/2021
Many thanks. We look forward to host you again. Best regards.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were very professional, courteous and understanding to my needs
Lưu trú 14 đêm vào Tháng 12, 2019
najib zebrilla trả lời vào 14/01/2020
thanks so much for the kind words.

2/10 - Tồi

Terry

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 12, 2019
Gilbert trả lời vào 03/04/2024
Hello Terry , thanks for the review but we would have been very grateful if you could give us specific reasons for the low score. Thai will help us to improve our services to all our esteemed guests. Thank you

8/10 - Tốt

Abby, Ny

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed the swimming pool & the beautiful sight of the property. Breakfast you didn't have a choice, however it was prepared with Love.
Lưu trú 4 đêm vào Tháng 11, 2019

10/10 - Xuất sắc

chijioke

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2019

4/10 - Kém

Eddie, Florida

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
This was my second time staying at this property. I booked my stay about 17 days prior to my arrival. After travelling over 5,000 miles I arrived at the hotel. I was standing in the lobby with my bags ready to check in, and was told they had basically given my reserved room to someone else and there was nowhere for me to stay. They ended up sending me to a lesser hotel that was much further away and told me they would have a room ready for me in 5 days. They promised to put me in the presidential suite, due to the inconvenience. After the 5 days had passed I called over to see if the room was ready for me to check in, and was told they were still waiting for people to check out, this was after 12:00 pm. Not wanting to sit around and wait all day and waste my vacation time, I went out for the day. When I returned that evening, they finally said they had a room ready and came and got me. The room was definitely not the presidential suite, so that was a lie. I also expressed to them that due to the location of the room on the property, I was unable to obtain a steady WiFi signal. The response I received was to "just be cool", and the issue was basically ignored. Overall, I was pretty disgusted with the piss poor logistics of the room booking. There is no excuse as to why my room was basically given away to someone else, and then to basically be sent to a lesser hotel up until my last day in the country was not cool and very unprofessional, I was also denied a refund.
Lưu trú 6 đêm vào Tháng 8, 2019

8/10 - Tốt

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very close to junction mall which has places to eat
Lưu trú 1 đêm vào Tháng 4, 2019

2/10 - Tồi

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Không thích: Nhân viên & dịch vụ
This hotel is an absolute scam! Beware!
Problems began at check-in. The receptionist lied and told us that someone with my name had called a few days previous and cancelled the reservation. The lies went on from there. They told us there was no confirmation of our reservation, the room we paid for was not the room we reserved. I wasn't sure what was going on because I've used Hotels.com so many times and never had any issues. My husband is a Ghanaian and he told me "that's what they do here." They will tell you the reservation was cancelled so they can sell the room to someone paying with cash. The lies went on from there On our 2nd to last day they told us we had to move to a smaller (cheaper) room because they had another reservation for our room. I asked if they were going to compensate me and the lies and problems got worse. Eventually I found out that it was the hotel owner that was driving the scam. Beware of this hotel and the way they do business! I had an argument with the owner on my last day as they were basically forcing us out if the room we had paid for (the payment had already been made) into a smaller room that we could barely move around in. This hotel does NOT honor their guests, they are only interested in the money! They will sell your room right out from underneath you and there's nothing you can do except call police and inform them that this hotel is cheating foreigners that are unaware how these locally owned hotels are running scams on their guests. I will lodge a formal complaint.
Lưu trú 5 đêm vào Tháng 3, 2019

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place. Rooms very good size, very clean and breakfast was huuuge everyday. Staff extremely helpful and pleasant.
Lưu trú 4 đêm vào Tháng 2, 2019

4/10 - Kém

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Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I booked Bays in December for a stay in February, I cannot believe when we arrived they had no record of my booking. Apparently the guy who usually brings all online bookings to the hotel didn’t bring any info about our stay, so there was a lot of chaos for about 1hr and a half because I got extremely angry. They wanted to book us a room elsewhere I said NO, the lady then said they’re fully booked. Then after all the confusion under the sun, magically there was a room available. This annoyed me so so much because I showed our invoice and confirmation so upon seeing that, they should’ve accomadated us promptly. I called ebookers to complain who couldn’t even get hold of the manager. Absolute mess. I came from London and was staying in East Legon but needed to use Bays Lodge as a base as I had things to do in the area. I will come again if need be, but hopefully next time they’re come correct as I’m sure they definitely remember my face. Tip: CALL AHEAD double check they have sorted your room booking before you arrive there.
Lưu trú 1 đêm vào Tháng 2, 2019
Najib trả lời vào 18/03/2019
We unreservedly apologize for the mixup on your reservation. It was a total error and this will never be repeated. Once again we are sorry.

6/10 - Được

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Lưu trú 1 đêm vào Tháng 2, 2019

8/10 - Tốt

Jeffery L Myers

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Stay at Bays
Just had to move two times to different rooms because of the rooms.
Lưu trú 9 đêm vào Tháng 1, 2019

2/10 - Tồi

Robert

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Schlechte Unterkunft
Bei der Ankunft in diesem Hotel wurde mir gleich gesagt ich könne nur 5 statt der gebuchten 7 Nächte bleiben. Auch für das Frühstück wollten Sie 10 Dollar extra, obwohl es in der Buchung inbegriffen war. Die Warmwasser Aufbereitung war kaputt und trotz mehrmaliger Erinnerungen daran tat sich nichts, ich musste kalt duschen. Vorsicht mit diesem Hotel, nicht zu empfehlen
Lưu trú 7 đêm vào Tháng 12, 2018
Najib trả lời vào 02/01/2019
Unfortunate to hear if this review. Totally not in consonance with our everyday reviews as everyone could see here. I don’t know why you feel this way, but everyone here denies your review and regardless, I will lunch an investigation into it.

10/10 - Xuất sắc

Sagoe

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing
Awesome environment,nice location, staff is the best, neat and cozy rooms, amazing pool, best hideout place too u can think of... I love the place and it’s cost effective too .. Bravo and expect me there again 🙏
Lưu trú 2 đêm vào Tháng 12, 2018
Najib trả lời vào 02/01/2019
We are happy you loved to stay with us. We are encouraged to keep up with the standards and make you feel even better next time.

10/10 - Xuất sắc

ali, Elancourt

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Belle expérience
Un peu éloigné du centre-ville, mais l’hôte est propre et l’accueil sympa.
Lưu trú 2 đêm vào Tháng 11, 2018

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
The hotel was well kept. The staffs were very pleasant at all times. Will certainly stay there again.
Lưu trú 7 đêm vào Tháng 10, 2018

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2018

4/10 - Kém

Jeffery L Myers

Không thích: Tiện nghi phòng
Upset at Bays
Booked two king size beds and paid for them but when arrived they said they don’t have them. Would not refund or work with me.
Lưu trú 10 đêm vào Tháng 8, 2018

10/10 - Xuất sắc

Kwame

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing
Lưu trú 1 đêm vào Tháng 1, 2018
Naj trả lời vào 18/01/2018
You were a wonderful guest too.

10/10 - Xuất sắc

Kirsti

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel with great staff
A fresh and very clean hotel with super friendly and professional staff that will go out of their way to tend to your every need around the clock. It was my first time in Accra but the staff made me feel right at home with helpful information and transport around the city if needed. I had a great time at Bays Lodge and I would absolutely come back next time I`m in Accra.
Lưu trú 12 đêm vào Tháng 10, 2017

8/10 - Tốt

Sheray, Michigan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Felt like home away from home
Great experience!!! The staff and accommodations were fantabulous!!! Very professional and welcoming!!! I would definitely would recommend this hotel to my friends and family!!!
Lưu trú 10 đêm vào Tháng 10, 2017
Najib Zebrilla (BaysLodge - Digital Marketing) trả lời vào 12/11/2017
We are very much in appreciation for this beautiful remarks. We are encouraged to uphold and even improve on your experience. Come again soon.

8/10 - Tốt

Lady Mandy, Kent UK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendliest staff ever 😀
This is a lovely hotel with amazing staff. Major problem with mosquitos but staff did their best. Very nice rooms and pool. So friendly and welcoming. Nothing was to much trouble. Many thanks
Lưu trú 3 đêm vào Tháng 9, 2017
Najib Zebrilla (Digital Marketing- Bays Lodge) trả lời vào 12/11/2017
Very much love to hear from you Mandy.We will be happy to see you again to come and see all of yors buts corrected.

8/10 - Tốt

nabibo, Accra, Ghana

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice Lodge close to Mall
The place was very nice and interesting, I just loved the interior and the security was toght
Lưu trú 2 đêm vào Tháng 9, 2017
Najib Zebrilla(Bays Lodge - Digital Marketing) trả lời vào 12/11/2017
We couldn't be happier about this experience you had Nab. come again soon.

6/10 - Được

Bonn123, Germany

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Very nice place but need some attention
Place is very nice and really new with good pool. Room are clean and bathrooms nice. Location is good for Accra as you can get taxis quite easily. Place is a bit hidden but well signposted. Maybe because it is new, they were some problems with the place. Booking system seems to have gone wrong and I was given the wrong room and wifi did not work. Staff was ineffective to help until the general manager tried to help. She was helpful but problem remained. I am confident that soon the place will be up to speed.
Lưu trú 2 đêm vào Tháng 8, 2017
Najib trả lời vào 10/09/2017
Thanks for your sincere review. We have fixed the wifi issue which was much to do with our ISP. We have considered your review very much highly and will like you return to see your recommendations fully implemented.