10/10 - Xuất sắc
Shelter, Oxford
Đi cùng gia đình
25/05/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dear Management,
I am writing to express my heartfelt gratitude for the exceptional service I received during my recent stay at your esteemed establishment. I had the unfortunate experience of missing my flight, which left me in a challenging situation regarding my booking. However, your staff went above and beyond to accommodate my needs and rearrange my booking seamlessly.
From the moment I contacted your team, I was met with understanding, efficiency, and genuine concern for my predicament. The level of professionalism and empathy displayed by your staff was truly remarkable. Not only did they swiftly handle the booking adjustments, but they also ensured that my stay was as comfortable and pleasant as possible.
Your dedication to guest satisfaction is evident in every interaction, and I am extremely pleased with the outcome. The room was immaculate, the amenities top-notch, and every member of your team was courteous and attentive. This experience has reaffirmed my belief that [Cocktail and Dreams ] is not just a place to stay, but a haven where guests are genuinely cared for.
Thank you once again for turning what could have been a stressful situation into a delightful experience. I will certainly be recommending your hotel to friends, family, and colleagues, and I look forward to my next visit.
Shelter
Lưu trú 2 đêm vào Tháng 5, 2024