6/10 - Được
Richard
16/03/2026
Everyone thankfully speaks English, but the accent can be difficult to understand at times, which made communication a little challenging. Upon arriving at Embassy Gardens and checking in, the strong cologne around the front desk was overwhelming and immediately gave me a sinus headache. It would be appreciated if this could be toned down.
When I entered my room, the A/C unit was off and the room was hot and humid. Because I am from the USA, my phone initially did not work without WiFi, so I could not contact the front desk right away. There was also no phone in the room to call for assistance. I eventually remembered that a staff member had shown me the WiFi password so I could photograph it. Once connected, I called the front desk and was told to look for a switch near the unit. After searching, I finally found a remote control and turned on the A/C, but the experience was frustrating.
I also spent two days showering with cold water because the hot water switch was labeled simply “Hot Water” and placed beneath a coffee maker, which made it appear related to making coffee or tea rather than the bathroom. The shower drain was slow and took about ten minutes to begin draining. There were also no instructions for operating the TV.
Overall, this was one of the more challenging hotel stays I’ve had. Clearer instructions in the room and a little more guidance from staff would make the experience much more comfortable for guests.
Richard
Lưu trú 6 đêm vào Tháng 3, 2026
