4/10 - Kém
Layan
Đi cùng gia đình
26/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed for a week and were generally disappointed by the suite as the photos did not match reality, especially the bathroom. Shuttle service was almost 2 hours late for our airport pick up even though we were confirmed and on schedule at least a week prior. It only arrived after we'd made several phone calls to the hotel asking about the shuttle driver's whereabouts (they kept lying to us by saying it'll arrive in 5 mins). Once we made it to the hotel frustrated and exhausted, we complained to the lady at reception only to be met with an apology and a sad explanation that they had to prioritize picking up other passengers that were supposed to arrive the previous night - which was an insulting explanation for us. Furthermore, the floor our room was on was extremely noisy due to rowdy and disrespectfully loud guests - I was personally awoken between 2-5am for several nights in a row. Staff wasn't helpful in managing their guests. Manager was hard to reach as he hadn't shown up to the reception desk or the hotel during our entire stay. We've made several complaints to the reception staff and they ended up giving us false hope in a potential room change. As part of VIP Access perks, we did not enjoy all the benefits. Facilities are a joke - spa is just a steam room, no massage, unsanitary and tiny gym.
Layan
Lưu trú 7 đêm vào Tháng 7, 2025