2/10 - Tồi
Vishal
Đi cùng gia đình
07/01/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Extremely Disappointing Experience – Poor Service & Zero Hospitality
My stay at Renaissance Ahmedabad was deeply disappointing and far below the standards expected from a brand of this stature. From check-in to check-out, the experience was consistently unprofessional and poorly managed.
The issues started right at arrival and continued throughout my stay. In-room dining, coffee service, and overall guest handling were completely uncoordinated. The most unacceptable part was the constant disturbance—staff repeatedly knocked on my door every 10 minutes for bill payments, showing a complete lack of guest sensitivity, process clarity, and basic hospitality etiquette.
There was no ownership, no proactive communication, and no respect for guest privacy. Instead of a seamless, premium experience, it felt chaotic and intrusive. This reflects a serious breakdown in training, leadership, and service standards.
Hospitality is about comfort, professionalism, and anticipation of guest needs—unfortunately, none of these were evident during my stay. This was not just a service lapse, but a systemic failure in guest experience management.
Based on my experience, I would not recommend Renaissance Ahmedabad to anyone looking for quality service or a peaceful stay. There is significant scope for improvement, starting with staff training, internal coordination, and a guest-first mindset.
Vishal
Lưu trú 1 đêm vào Tháng 1, 2026