2/10 - Tồi
Ligia
21/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Got there before 8 nobody was at the office. Host wasn’t clear on which cottage was ours just said keys are “hanging” when I called earlier in the day.Trash was left from previous guests. The bed was made but when I pulled back the covers there was a dirty bandaid in the bed. There were flies mosquitoes and a small frog in our cottage. Our cottage didn’t match up with the picture I was emailed and the other empty cottage had no working frige or keys hanging so we tried calling several times before they were supposed to be closed when we got there but no one picked up. The second day the host basically shouted at us, she told us we were supposed to be in another cottage that was already occupied by guests when we got there. The whole thing was confusing and frustrating because she ruined our evening by trying to gaslight us and raising her voice at us. She pretended she didn’t know who we were( her husband asked us earlier if we needed anything) and said she was expecting us the following day when we had reservations that was paid in full and I called her earlier that day to tell her we were coming. I told her about the encounter we had with her husband she said he doesn’t know about guests(she said that because she knew the cottage was dirty and not ready for us) even though she didn’t give us clear instructions or picked up the phone when we tried calling when we got at the property. Very unprofessional and awkward the host seemed unstable. Couldn’t get her story straight .
Ligia
Lưu trú 3 đêm vào Tháng 5, 2024