Khách sạn Air Itam

"Spotless room. Great amenities. Staff; kind and friendly…helpful. Our main issue was that it’s not *our* typical hotel experience. We were there for 6-days and had some pleasant day and a few issues with the way of managed us as customers. *The check-in and check-out process was our biggest challenge: They required a *cash only* deposit…something I may have missed on the app when reserving. When we checked out, our departure was delayed because the desk clerk told me she had to go to our...

"Recommended"

"We enjoyed our second stay at this resort. The staff were friendly and helpful! We enjoyed the two pools. Room was clean, and comfortable.. We will be back to this Shangri-La hotel in November.."

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and...

"This hotel is well run and well managed, service was professional and friendly. Forgot passport in the safe and manager of the hotel handled it with speed and diligence to safely deliver the passport to the airpot so I could make the flight. what more needs to be said."

"All good"

"We had high hopes when we arrived at Shangri-la Golden Sands and the staff were nothing but polite, pleasant and helpful throughout our stay. However, we quickly noticed that our bathrooms weren’t the cleanest - there strands of hair everywhere and a slight smell of sewer. There were plumbing issues - which the hotel fixed upon request. The dinner buffet was very mediocre and somewhat disappointing- only because I associated Shangri-la with better buffet food."

"We booked the sea-view room and had a superb experience. The room was spotless, and the housekeeping was truly top-notch with great attention to detail and beautiful decorations throughout. The staff were incredibly friendly and helpful. The breakfast offered a wide variety of options, and everything looked and tasted great. On weekends, they even have a live band performing at the bar, which added a really nice atmosphere to the stay. As for getting into the city, we used Grab, and it was...

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"Property is rather new, with everything rather new & clean, there is only one chair in the room, we requested for an addional chair & was provided immediately"

"Good place to stay"

"枕が少し臭う"

"Hotel facilities was in top condition. Comfortably stay with beautiful scenic. Strong aircon and maintained excellent cleanliness "

"Nice facilities. Suitable for family vacation. Staff is very friendly."