3 hồ bơi ngoài trời, ghế dài tắm nắng

Nhận xét về at Water's Edge Resort

4 out of 5
at Water's Edge Resort
4 Golden Orchid Drive, Airlie Beach, QLD

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 395/923 nhận xét" "
Đánh giá 8 - Tốt. 307/923 nhận xét" "
Đánh giá 6 - Được. 143/923 nhận xét" "
Đánh giá 4 - Kém. 55/923 nhận xét" "
Đánh giá 2 - Tồi. 23/923 nhận xét" "

8,2/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

MANUJ

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Balcony was so dirty and full of filthy smell because of continuous water sweepage from upstairs balcony leakage spa. Complaint to hotel staff but they refused to change the room. The leakage was prolonged for a long time the hotel staff already knew this problem but still they allotted the room.We stayed there for two days full waste of money as can't enjoy the panoramic sea view , drinks as well as enjoy the beautiful sunny weather in balcony. Only plus point everything you name it cafe, restaurant, bars ,sea beach ,Safeway and shopping strip is on walking distance
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

James

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great views, facilities and pool, very close to town
Lưu trú 1 đêm vào Tháng 5, 2024
Abbey trả lời vào 21/05/2024
Thanks for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Vanessa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The resort is located at bottom of a very steep hill it’s easier to walk into town but still has great views. (I was in a “high floor” apartment)
Lưu trú 2 đêm vào Tháng 5, 2024
Abbey trả lời vào 19/05/2024
Thanks for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Margaret

Fantastic venue and great price
Lưu trú 3 đêm vào Tháng 4, 2024
Kellie | Guest Service Manager trả lời vào 03/05/2024
Hi Margaret,Thanks for taking the time to leave us a fantastic review.So happy you enjoyed your stay and look forward to having you back soon.Happy TravelsKellie Guest Service Manager

8/10 - Tốt

Glynn

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Great location but a bit of a steep hill to get to but the views are amazing,and right across the road is woolworth property big and spacious a couple of minutes to the main areas of Airlie beach
Lưu trú 5 đêm vào Tháng 4, 2024
Waters Edge Resort trả lời vào 21/04/2024
Thanks for your great feedback. We are so happy you had an amazing stay, we look forward to your return holiday.

10/10 - Xuất sắc

Nuwan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Apartment was clean and had a nice view. We’ll choose this again when we are back in town. Best value for the money. Close proximity to everywhere. The whole building structure is customer oriented.
Lưu trú 2 đêm vào Tháng 4, 2024
Kellie | Guest Service Manager trả lời vào 20/04/2024
Hi Nuwan,Thank you for such an amazing review.We love to hear such great feedback.Cant wait for your return visit to Waters Edge Resort

8/10 - Tốt

Leif

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
Kellie | Guest Service Manager trả lời vào 18/04/2024
Hi Leif,Thanks for leaving your review.Hope to see you again soon.Happy Travels

8/10 - Tốt

Kristy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We asked reception for fresh towels as the shower nozzle let a lot of water out on the bathroom floor. We were asked to find the cleaners on Level 3 and get them ourselves. We were staying on Level 1. Cleaners were very helpful and also helped to find a lost toy from our friends who had checked out of another apartment so we could bring it home for them.
Lưu trú 2 đêm vào Tháng 4, 2024
Kellie | Guest Service Manager trả lời vào 15/04/2024
Hi Kristy,Thanks for your feedback and we are happy you enjoyed your stay.As we are self contained apartments we dont offer daily services. I have spoken to the guest service agent on the day you requested towels and she was very busy and wasnt able to leave the desk to assist straight away which is why she mentioned if you needed towels tstraight away to go straight to the cleaners as they were meant to be on the floor you were staying on sorry if this was not the case.im glad to hear that the cleaners were very helpful during your stay and hope you get the chance to come back and visit soon.Happy TravelsKellie Guest Service Manager

10/10 - Xuất sắc

Glen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Kellie | Guest Service Manager trả lời vào 11/04/2024
Hi Glen,Thanks for taking the time to leave your feedback.Glad you had a 5/5 stay, hope to see you again soon.

8/10 - Tốt

Parisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The property wast cleaned enough
Lưu trú 3 đêm vào Tháng 3, 2024
Kellie | Guest Service Manager trả lời vào 11/04/2024
Hi Parisa,Thanks for your feedback, we will pass this onto the clean team.Happy that you left a 4/5 review.Hope to see you again soon.

8/10 - Tốt

James, Greenslopes

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 2, 2024
Max trả lời vào 27/02/2024
Dear JamesThank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience overall during your stay with us.If there are any specific areas where you feel we could improve and earn that fifth star next time, please feel free to share your suggestions with us. We are committed to providing the best possible service to our guests and value your input.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Max

10/10 - Xuất sắc

Kat

Lưu trú 2 đêm vào Tháng 1, 2024
Waters Edge Resort trả lời vào 30/03/2024
Thank you so much for taking the time to share your feedback on your recent stay at Waters Edge Resort.

10/10 - Xuất sắc

William

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, roomy and functional. Lovely view and close to the main strip.
Jeff Aquilina - Managing Director trả lời vào 25/01/2024
Dear William,Thank you for your 5 our of 5 review, so pleased you enjoyed the room and lovely views. Hope you can visit us again. EXCITING NEWS - Waters Edge Resort will embark on a significant room refurbishment February - March 2024. During this time, Waters Edge Resort will continue to trade as the works are cosmetic and do not involve significant noise or disruption. We eagerly await, the brand new Waters Edge Resort, reopening for easter in 2024.Kind regards Jeff Aquilina - Managing Director

10/10 - Xuất sắc

wilfried

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Max trả lời vào 23/01/2024
Dear Wilfried,Thank you for your fantastic review. Our commitment is to give the best guests service to our clients and we are delighted that yours was not an excepmtion. We would love to have you back in our premises.Kind regards - Guest Services Team

8/10 - Tốt

Maria

Thích: Nhân viên & dịch vụ
Walkable distance to all amenities. Staff helpful. Pool facilities good. Room cleanliness to be improved. Bed comfortable.
Lưu trú 3 đêm vào Tháng 1, 2024
Sarah | Guest Experience at the atHotelgroup.com trả lời vào 16/01/2024
EXCITING NEWS - Waters Edge Resort will embark on a significant room refurbishment February - March 2024. During this time, Waters Edge Resort will continue to trade as the works are cosmetic and do not involve significant noise or disruption. We eagerly await, the brand new Waters Edge Resort, reopening for easter in 2024.

6/10 - Được

MICHAEL

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
The property location and recreational pools gardens settings are lovely but our room was sorry to say average room 37 needs a lot of work . I would stay there again but would check out which room was available first .
Lưu trú 2 đêm vào Tháng 1, 2024
Jeff Aquilina - Managing Director trả lời vào 14/01/2024
Hi Michael,Thank you for your review, I am sorry you did not enjoy some aspects of your stay. So nice to read you enjoyed the pools, gardens and our superior location. Waters Edge Resort will embark on a significant room refurbishment February - March 2024. During this time, Waters Edge Resort will continue to trade as the works are cosmetic and do not involve significant noise or disruption. We eagerly await, the brand new Waters Edge Resort, reopening for easter in 2024. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

8/10 - Tốt

Matt

Lưu trú 3 đêm vào Tháng 1, 2024
Jeff Aquilina - Managing Director trả lời vào 13/01/2024
Dear Matt,Thank you for your review, the team and I are so pleased you enjoyed your stay. EXCITING NEWS - Waters Edge Resort will embark on a significant room refurbishment February - March 2024. During this time, Waters Edge Resort will continue to trade as the works are cosmetic and do not involve significant noise or disruption. We eagerly await, the brand new Waters Edge Resort, reopening for easter in 2024. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 - Xuất sắc

Heather

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Jeff Aquilina - Managing Director trả lời vào 11/01/2024
Dear Heather,Thank you for your stunning 5 out of 5 review, the team and I are so thrilled you enjoyed your stay. We are about to embark on our huge renovation of the hotel early February, so you will be treated to newly refurbished rooms on your next visit.Kind regards Jeff Aquilina - Managing Director

4/10 - Kém

Charley

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Not to
Lưu trú 4 đêm vào Tháng 1, 2024
Jeff Aquilina - Managing Director trả lời vào 13/01/2024
Dear Charley,Thank you for your review.Kind regards Jeff Aquilina - Managing Director

4/10 - Kém

Nicole

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disappointing stay
Our stay was very uncomfortable due to the air conditioning in the main lounge-kitchen room not working and all of the facilities that we were looking forward to not working. The room we paid extra for with the Jacuzzi had the hot tub thermostat broken and stuck on 40 degrees when it was a heat wave,and could not be used. Also there was no working clothes dryer and it had rained three of the days. The furnishings were extremely old and chipped the couch was disgusting to sit on. We didn't receive enough towels for the five people and then we're told we're going to be charged extra for towels for the hot tub which we could not use. Overall an extremely disappointing family holiday that would paid a premium price for and it was a let down.
Lưu trú 6 đêm vào Tháng 12, 2023
Jeff Aquilina - Managing Director trả lời vào 13/01/2024
Dear Nicole,Thank you for your review, I am sorry you did not enjoy every aspect of your stay. Our maintenance team have been to the apartment you stayed, and the Jacuzzi is working in good order, similarly the air conditioning and in room dryer appear to be working without fault, we have had a number of guests stay since you departed and have not had any feedback of that nature, regardless I have alerted the team to monitor, thank you for your feedback. I am pleased you enjoyed the stunning views from your balcony. Water’s Edge Resort will embark on a significant room refurbishment February - March 2024. During this time, Waters Edge Resort will continue to trade as the works are cosmetic and do not involve significant noise or disruption. We eagerly await, the brand new Waters Edge Resort, reopening for easter in 2024. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Very disappointing
Very disappointing stay all round - we booked & paid for an oceanview HIGH floor room but were only put on the 3rd floor. We requested a QUIET room and were put in a room directly over the busy & noisy road. When we called to see if there were any other rooms available as we were very disappointed with our room the receptionist was rude & condescending and offered no help or support at all. She actually said 'well your room does have a view' and did nothing else. Yes the view was nice but not stunning and our room was not very oceanview OR HIGH at all. It looked nothing like the photo beside the 'oceanview and high floor' apartment on the website. The unit was also very old and quite dated - especially for the high price to stay there. Also both air cons were not working when we checked in (our checkin was also very late, even though we had also requested an early checkin), so the whole stay - which was meant to be a special treat for us turned out to be very disappointing!
Lưu trú 2 đêm vào Tháng 12, 2023
Jeff Aquilina - Managing Director trả lời vào 29/12/2023
Dear Georgia,Thank you for your review, I am sorry you did not enjoy every aspect of your stay. The apartment you stayed is located on the second highest floor in the building in which you stayed, the apartments on the floor above are 3 Bedroom Apartments, a different category to the 2 Bedroom Apartment you reserved. The apartment has a stunning ocean view, you were situated 5 floors above the ground with the hotel being elevated from the street which affords magical views from all our apartments, even those on the ground level. Early check in is a request, we always do our utmost to action all requests, if we are unable to provide an early check in on the day, we offer to store luggage and use the hotel facilities until the advertised 2pm check in time. The hotel will undergo a significant renovation from late January 2024 which is exciting news for the hotel and our returning regular guests. Hope you enjoyed your time in the region, wishing you all the best for New Year.

6/10 - Được

Eroni

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great big apartment and beautiful view but it is not very clean. We have to mop the apartment and clean the rooms and bathrooms. The apartment needs a good renovation and cleaning.
Lưu trú 2 đêm vào Tháng 12, 2023
Jeff Aquilina - Managing Director trả lời vào 21/12/2023
Dear Eroni,Thank you for your review, I am sorry you did not enjoy every aspect of your stay, I will be certain to pass your feedback to our housekeeping team leader. I am pleased or advise the hotel will have a significant refurbishment commencing 29 January, 2024 and will be completed early March, 2024. Hope you can visit us again.

10/10 - Xuất sắc

Michael

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing views
Amazing views, large rooms
Lưu trú 4 đêm vào Tháng 12, 2023
Jeff Aquilina - Managing Director trả lời vào 17/12/2023
Dear Michaek,Thank you for your amazing 10 out of 10 rewview, the team and I are so thrilled you enjoyed your stay. Hope you can visit us again soon.

10/10 - Xuất sắc

Emma

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location with excellent views.
Lưu trú 4 đêm vào Tháng 12, 2023
Jeff Aquilina - Managing Director trả lời vào 17/12/2023
Dear Emma,Thank you for your amazing 5 out of 5 rewview, the team and I are so pleased you enjoyed your stay. Hope you can visit us again soon.

8/10 - Tốt

Stephen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved our stat at Waters Edge - proximity to Airlie shops (200 meters), close to supermarket (100) meters, and overall cleanliness and atmosphere. Beautiful gardens and well maintained pools, ocean views and expansive balcony (end unit, 117). Definitely heading back to Waters Edge at Airlie Beach.
Lưu trú 3 đêm vào Tháng 12, 2023
Guest Services Team trả lời vào 14/12/2023
Dear Stephen,Thank you for your great feedback regarding your stay at Waters Edge Resort.We are delighted to know that you enjoyed our location and overall cleanliness.We look forward to welcoming you back.

10/10 - Xuất sắc

Evan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Jeff Aquilina - Managing Director trả lời vào 11/12/2023
Dear Evan,Thank you for your stunning 5 out of 5 review, the team and I are thrilled you enjoyed your stay. Hope you can visit us again soon.

10/10 - Xuất sắc

Katherine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing! I would stay here time and time again. Lots of space, great location and good staff. Love it
Max trả lời vào 27/02/2024
Dear KatherineThank you very much for taking the time to share your feedback with us. We are thrilled to hear that you had an amazing stay and that you enjoyed the spacious accommodations, convenient location, and the service provided by our staff.We look forward to welcoming you back to Water's Edge Resort in the future.Warm regards,Max

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Jeff Aquilina - Managing Director trả lời vào 11/12/2023
Thank you for yoru amaxing 10 out of 10 review. Hope you can visit us again soon.

10/10 - Xuất sắc

janet

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a very clean hotel with a spectacular view of the bay! Very close to everything and very walkable. Extremely recommend it
Lưu trú 1 đêm vào Tháng 11, 2023
Jeff Aquilina - Managing Director trả lời vào 11/12/2023
Dear Janet,Thank you for your stunning 5 out of 5 review. So pleased you enjoyed the view and our central location. Hope you can visit uis again soon.

10/10 - Xuất sắc

Sarah

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 11, 2023
Jeff Aquilina - Managing Director trả lời vào 11/12/2023
Dear Sarah,Thank you for your awesome 10 out of 10 review, we are thrilled you enjoyed your stay. Hoep you can visit us again soon. Safe travels in Australia.

10/10 - Xuất sắc

gaoxiang

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very good
Lưu trú 3 đêm vào Tháng 9, 2023
Sarah | Guest Experience at the atHotelgroup.com trả lời vào 04/12/2023
Thank you for your stay and 5 out of 5 review.

8/10 - Tốt

Chris

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great big apartment.
Lưu trú 2 đêm vào Tháng 11, 2023
Sarah | Guest Experience at the atHotelgroup.com trả lời vào 04/12/2023
Thank you Chris. We will be closing in January for a refurbishment. I hope we can welcome you back after that. Kindest regards.

8/10 - Tốt

jennifer

Lưu trú 2 đêm vào Tháng 11, 2023
Jeff Aquilina - Managing Director trả lời vào 21/12/2023
Dear Jennifer,Thank you for you review. Hope you can visit us again. Wishing you a very Merry Xmas.

8/10 - Tốt

Alice

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Happy with the accommodation
Very spacious and comfortable apartment, loved the view from our balcony, enjoyed the pool area. The airport shuttle was very convenient
Lưu trú 3 đêm vào Tháng 11, 2023
Sofia - Guest Services Team trả lời vào 16/11/2023
Dear Alice,Thank you for your fabulous feedback! We are delighted to know that you enjoyed our apartments and our facilities.We look forward to see you soon!

10/10 - Xuất sắc

Erika

Lưu trú 1 đêm vào Tháng 11, 2023
Jeff Aquilina - Managing Director trả lời vào 11/12/2023
Dear Erika,Thank you for your amaxing review, so pleased your enjoyed your stay. Hope you can visit us again soon.

10/10 - Xuất sắc

Christopher

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2023
Sarah | Guest Experience at the atHotelgroup.com trả lời vào 26/10/2023
Thank you Christopher for the 5 out of 5. The team will be thrilled to see this. We hope to welcome you back after our refurbishment.

6/10 - Được

Salvatore

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great balcony views, however the kitchen area was not safe. The oven & stove top tripped the safety switch. Had to wait to the morning for house keeping to access the locked switch board room. Cooking appliances were broken or missing, fry pan handle was falling apart. BBQ area had a broken hotplate too. One ofhared BBQ facilities was not working.
Lưu trú 5 đêm vào Tháng 10, 2023
Michelle- Reception trả lời vào 17/10/2023
Thank you for writing this review and highlighting the issues you have listed. I will be looking into these and rectifying. We are so glad you enjoyed the great views from your balcony.

6/10 - Được

Celso A

Thích: Sạch sẽ
It is definitely not 4 star. It needs to refreshed. Otherwise ok. Good location. Friendly and helpful staff when they are there. Limited service.
Lưu trú 2 đêm vào Tháng 10, 2023
Michelle- Reception trả lời vào 12/10/2023
Thank you for taking the time to write a review. We are glad you appreciated our spectacular location and friendly staff. We are looking forward to our up coming refurbishment which will spruce up the apartments and shared areas.We hope to welcome you back soon.Regards,Michelle- Guest Services Manager

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 9, 2023
Michelle- Reception trả lời vào 30/09/2023
Wow, thank you so much for your 10/10 review. We appreciate you taking the time to report on your stay with us.

4/10 - Kém

Kevin

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No cold water on arrival only very hot water from both taps. Staff organised a plumber very quickly. I left the unit to meet up with friends - came back about 2hrs and there was a horrible odour in the water. Management had.left for the day - i packed my bag and left. I emailed rhe manager advising them and in turn asked for a refund as i could not use the property from check in and had not used anything. Refund was declined - I got ripped off. .
Lưu trú 1 đêm vào Tháng 9, 2023
Michelle- Reception trả lời vào 30/09/2023
Hello Kevin,We are sorry that we did not meet your expectation this time and that the cold water was not working correctly initially. We had the plumber attend straight away to fix the issue. We also had the plumber return the next morning after descovering you had departed early. The plumber reported no issues with the water on this occasion. I am sorry you decided to depart early.

10/10 - Xuất sắc

Ceri

Lưu trú 7 đêm vào Tháng 9, 2023
Michelle- Reception trả lời vào 17/10/2023
Thank you so much for this 5/5 review. We are so glad you had such a great experience staying with us and we hope to see you again soon.

8/10 - Tốt

Shane

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
The unit itself was good. The view was fantastic, mornings and evenings looking out over the bay sitting in the spa was great, price was reasonable. However the washing machine leaked all over the floor every time we used it, the floors were dirty and appeared to not be mopped prior to our arrival, shower screen felt like it was going to break every time the door was opened and the air conditioners needed service/attention. I would go back there as it was a nice place to stay overall and these minor things could easily be fixed
Lưu trú 4 đêm vào Tháng 8, 2023
Michelle- Reception trả lời vào 07/09/2023
Hello Shane,Thankyou for your review. We are so glad you enjoyed your stay with us, especially the amazing view from the spa at dusk. It is truly spectacular.Thank you for allerting us to the issues with the shower screen and laundry. These have both now been rectified.We hope to see you again soon,Waters Edge resort Team

8/10 - Tốt

Paul

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Amazing views and so close to the centre of town
Lưu trú 10 đêm vào Tháng 8, 2023
Sarah | Guest Experience at the atHotelgroup trả lời vào 25/08/2023
So happy to read you enjoyed your stay with us in Airlie Beach. We do have a great location close to entertainment and dinning precinct. And the apartments have uninterrupted views of the water. We hope to welcome you again.

10/10 - Xuất sắc

Brian and Meryll

Lưu trú 1 đêm vào Tháng 8, 2023
Kellie - Reception trả lời vào 26/08/2023
Thanks Brian & Meryll for your 10/10 review.we are so happy you enjoyed your stay and hope to see you both again very soon.Happy Travelsfrom all the Waters Edge Team

10/10 - Xuất sắc

WAYNE

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location fantastic infinity pools large rooms nice staff
Lưu trú 7 đêm vào Tháng 8, 2023
Kellie - Reception trả lời vào 19/08/2023
Hi Wayne,Thanks for taking the time to leave us your review.We are so happy you had a fantastic stay and hope to see you again on your next visit to The Whitsundays.Happy Travelsfrom all the Waters Edge team

6/10 - Được

Colin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Location can't be beat, close to shopping, restaurants, and bars, and walking distance to the Port of Airlie, although the walk up the hill to the hotel is for able bodied people only. Large room and patio, although our apartment was sparsely furnished, with uncomfortable furniture. Wifi is basically non-existent - forget streaming or posting to social media, it was difficult to even send an email or book an excursion... would give it a higher rating if the connectivity was improved.
Lưu trú 5 đêm vào Tháng 8, 2023
Michelle- Reception trả lời vào 12/08/2023
Thank you for taking the time to write a review.We are so glad you appreciated our great location and large apartments. The WiFi has been a struggle in Airlie and we are hoping for it to improve soon. We are also looking forward to our refurbishment in the coming months, aimed at replacing all furniture and giving the resort a fresh, modern make-over. we hope to welcome you again after the refurbishment.

10/10 - Xuất sắc

Rhys

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay with an amazing view. Everything you could need is in walking distance
Lưu trú 2 đêm vào Tháng 8, 2023
Kellie - Reception trả lời vào 10/08/2023
Hey Rhys,Thanks for taking the time to leave us such an amazing review.We are so happy you enjoyed your stay and hope you get the chance to come back stay with us again soon.Happy Travelsfrom all the Waters Edge team

10/10 - Xuất sắc

Marisol, Los Angeles

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our friends and I had a wonderful stay! Our apartment was very clean, we had a great view and the ladies at the Front Desk are amazing! Very sweet and knowledgeable of the area! We can’t wait to come back!
Lưu trú 2 đêm vào Tháng 7, 2023
Kellie - Reception trả lời vào 10/08/2023
Hey Marisol,Thanks for your fantastic review. It was a pleasure having you all stay with us and hope you all get the chance to come back and stay on your next visit to the Whitsundays.Happy Travelsfrom all the team at Waters Edge Resort

10/10 - Xuất sắc

Liz

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great room. Great staff.
Lưu trú 3 đêm vào Tháng 7, 2023
Michelle- Reception trả lời vào 28/07/2023
Thank you for the wonderful review. We appreciate your comments greatly and hope to see you again soon.

6/10 - Được

chris

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms and outdoor areas need major renovations Was interested in purchasing unit , management didn’t even call
Lưu trú 2 đêm vào Tháng 7, 2023
Kellie trả lời vào 21/07/2023
Thank you Chris for your feedback.Renovations are due to begin the coming months. As our units are owned independantly it has been a longer process than normal.If you would like to email us directly for more infomation about units for sale please do so.Thanks again for your feedback & hope you get the chance to stay with us again after our renovations.