2/10 - Tồi
Eugenia, Sterling Heights
Đi theo nhóm
13/10/2025
I booked this hotel one day prior to our arrival
I sent several messages through Expedia, Facebook and email to let them know we would be checking in late after midnight.
When we arrived to the property at 12:30 am by cab
The clerk at the front desk said we no longer had a reservation
He said since we did not check in during check in hours of 4 pm- 8 pm our reservation was automatically canceled . I showed him the texts and emails I sent during the day to inform of our late arrival
He did not care
I asked why all 3 days would be canceled
He said that is the hotel policy and there is a no refund policy
We were stuck with nowhere to go at 1:00 am in Portugal
He did not care at all
Never apologized or offered any help as we had to carry heavy suitcases back up 20 stairs
What a disappointment
I would recommend others to book elsewhere
Eugenia
Lưu trú 3 đêm vào Tháng 10, 2025


























