Khách sạn Alcântara

"The original building is stunning and a walk into the past. It is filled with antiques and other beautiful ornamentation. However, The new wing of the hotel where most guests stay , is now 25 years old. It is in need of refurbishment. Still, the rooms are large, clean, with lovely traditional furnishings. Staff generally are gracious and willing to accommodate, however it took one hour to check in and deliver our luggage to the room. There was only one other guest checking in at the same...

"The property was spacious and clean. The spa hours were 10-6 which was difficult as we were attending a conference. There was a huge disconnect in communication with the front desk and the roof top restaurant. We booked two nights in a row and on the day of the reservation we were told the entire space was booked out despite us having a reservation. The air conditioning wasn’t working and the maintenance guy tried to convince us it was working. After being moved to a different room with a...

"Rooms are small and dated but clean. Staff was friendly and helpful"

"L'hébergement était très propre mais une décoration pas à notre goût, matériel à disposition parfait."

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"The room was clean and tidy, it was small but perfect for what we needed which was a comfy and clean bed to sleep in. Sharing a bathroom was not bad at all, we only shared with one other room. We never saw them even use the bathroom. It was extremely clean for being a shared bathroom. The shower was small but to be expected. Overall our stay was great! Easy to check in and located in a quiet and safe neighborhood walking distance from Belem."

"We didn’t anticipate being provided with brand new facilities, but we were disappointed to find that most of the appliances were in semi-faulty conditions. Despite this, we chose not to complain as it didn’t significantly impact our sleep and our stay was only for a few nights. We took extra care of the studio, ensuring that everything, including the kitchen sink, dishes, and surfaces, was thoroughly cleaned before we checked out. Regrettably, upon our return home, they unjustly accused us of...

"Airport shuttle is not included in the stay and has to be booked 48 hours in advance with a charge."

"Good breakfast"

"Good hotel with very friendly and helpful staff"

"Clean!"

"Unfriendly staff, unwilling if to assist."

"The entire staff is very friendly and accommodating. The grounds are beautiful and well maintained, Wonderful location and views are breathtakingly beautiful. The breakfast buffet is good but not awesome . Same with the dinner. Room service was a bit slow and the soup arrived ice cold. Other than those two negatives, I’d definitely stay here again."

"Lovely nice clean hotel Breakfast was good, lots of options of food and drinks Staff helpful Only issue was fire alarm went of 3 times within 2 days, at least once was because someone was smoking in their room and guests had no idea what to do, where to go or what was happening unless went to reception to ask! More importance in the hotels fire policy needs to be explained to hotel residents on arrival, rather than relying on inadequate signage. Other than this we had a good stay and would...

"The staff is wonderful! Great place!"

"Moxy is an amazing property. The staff is super friendly and helpful. They answered all my stupid questions and pointed me in the right direction every day! The food in the lobby is good and it was fun watching world cup games and enjoying some drinks. The rooms were clean and wel maintained. Couldn't have been happier"

"No instructions for the room amenities. We didn’t know if the water was free and had to ring 5 times for someone to answer. We then found the seal for the water was already broken. When the person next to you in the bed moved the whole bed rocked. There was music playing outside until 11pm. Someone tried to get in our room at 5am. Had a very bad night sleep."

"Super hôtel , propre et un peu en retrait"