"I called 701-850-8074 to request a late check out on May 13th @ 5:44pm, I was rudely awakened by house keeping at 10:45am, then the manager at 11:15am on 5/14/26 demanding i leave. I said I contacted support and she said the number i dialed was a call center who doesnt send the calls to the front desk.
Either way I called, I dont lie about stuff like this. But it is extremely unprofessional to wake up and demand i leave. I have 0 reasons to lie and needed that extra hr to sleep since I wk nights.
The manager had 0 grace, 0 customer svc. Said the hotel was booked and I needed to be out.
I want someone in upper management to address this. Its absolutely disgraceful and unprofessional. The front desk woman i talked to was there as well. Wouldn't make eye contact with me either. (Sus)!!
Mistakes happen, dont treat me like a piece of trash because your incompetent staff cant do their job. Thats disgraceful.
I ended up calling customer service (guest relations), they said they could see my request in there system. So clearly I called. Do a better job at your job.
This hotel was rude, incompetent and was everything but helpful. Will not be spending money here again"