6/10
This is a hard place to review. The hotel itself was very nice and a great deal. We booked a two nights stay for our son’s travel baseball team for Friday and Saturday. It ended up getting a lot of rain down there so the tournament was cut short and I tried cancelling the Saturday stay. My wife went to the front desk and asked to cancel. The lady at the desk said you booked this through Expedia so you’re going to have to do it through them. I spent maybe 30 minutes chatting virtually on line with Expedia and after being on hold for 10 minutes the agent comes back on and says the hotel is t willing to cancel because it’s after 4:00 P:M. We ended up staying the 2nd night because we knew we were going to pay for it anyways. All the hotel would have needed to say was we can’t cancel after 4:00 to let us know, rather then pass the buck only to waste my time talking with Expedia. Seems to be no customer service anymore.
Robert
Lưu trú 2 đêm vào Tháng 6, 2025